Partner Technical Architect
ServiceNow5 hours ago
Responsibilities
- Serve as the primary strategic technical interface for assigned global and regional partners.
- Lead joint business planning, partner practice growth, specialization strategy, and go-to-market alignment.
- Conduct technical discovery, executive briefings, solution demonstrations, and architectural validation.
- Design and execute partner-led proofs of concept and co-demonstrations.
- Translate ServiceNow platform and AI capabilities into scalable, differentiated partner solutions.
- Champion intelligent workflows, automation, agent-based use cases, and responsible enterprise AI adoption.
- Coordinate Partner Solution Architects, domain specialists, and internal teams to support partner opportunities.
- Connect solution strategies to measurable business outcomes such as efficiency, growth, ROI, and time-to-value.
- Provide technical escalation support for critical partner-led opportunities.
- Support executive-level value narratives and outcome-based storytelling.
Requirements
- At least 5 years of hands-on ServiceNow experience with workflow expertise across multiple products such as ITSM, ITOM, SecOps, CSM, and HRSD.
- At least 8 years of experience in pre-sales solution consulting, partner strategy, or enterprise technology advisory.
- Proven success leading technical discovery, customer demonstrations, partner engagements, and partner pipeline or co-sell motions.
- Direct experience working with partners, system integrators, hyperscalers, or technology alliances.
- Ability to influence senior partner stakeholders at the VP level or above.
- Experience connecting business strategy, industry context, and technology solutions into partner growth plans.
- Experience shaping or scaling partner practices, offerings, or go-to-market motions.
- Conceptual and architectural understanding of enterprise platforms and workflow-based solutions.
- Working knowledge of AI-enabled use cases, automation patterns, and data-driven workflows.
- Deep familiarity with at least one industry vertical, such as financial services, healthcare, manufacturing, or public sector.
- Experience integrating AI into work processes, decision-making, or problem-solving.
- Preferred qualifications include ServiceNow platform and AI experience, management consulting or strategy advisory experience, partner business development, ServiceNow certifications such as CSA or CIS, experience across multiple partner routes to market, and familiarity with competitive platforms.
Benefits
- Flexible or remote work persona depending on role and location eligibility.
- Travel of up to 50% for partner, customer, and organizational activities.
- Regular employee position in the North America and Canada region.
Categories
Solutions Engineering
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.