Clinical Consultant - Managed Services
Veeva Systems4 years ago
Budapest, HungaryMid Level
Responsibilities
- Analyze customer requirements and support solution design and architecture for trial sponsors and contract research organizations using Vault Clinical.
- Lead customer post-implementation maintenance and improvement streams across QA, IT, and business teams.
- Drive the release management process and plan customer releases aligned with product updates.
- Gather requirements and contribute to configuration, validation, migration, integration, and training workstreams.
- Troubleshoot issues and perform system configuration changes.
- Define customer deployment plans, key performance indicators, and post-live governance.
- Manage communication among implementation and maintenance teams, customer stakeholders, and internal Veeva product teams.
- Guide customers in adopting Vault and life sciences best practices and drive change management for transitions from on-premise to SaaS solutions.
Requirements
- Experience configuring, supporting, or implementing software solutions, ideally content management software, or experience in the life sciences industry with exposure to clinical trials.
- Experience in consulting and/or customer-facing roles, including managing customer expectations.
- Excellent verbal and written communication skills in English.
- Ability to work independently with clients, translate business requirements, and create corresponding solution designs.
- At least a bachelor’s degree in Management Information Systems, Computer Science, Life Sciences, or a similar field.
- Knowledge or applicable experience in clinical life sciences, healthcare, pharmacovigilance, regulated systems, or data-driven applications is preferred.
- Knowledge of software validation processes and requirements is preferred.
- Project management, service delivery management, and/or systems implementation experience is preferred.
- Proficiency in additional European languages is preferred.
Benefits
- Work Anywhere flexibility, with the option to work from home or in the office.
- Full-time employment with Veeva Systems.
- Qualified candidates must be legally authorized to work in Europe; employment visa sponsorship is not anticipated.
Categories
Solutions Engineering
About Veeva Systems
Veeva Systems builds cloud software and data products for life sciences, including Veeva CRM and the Veeva Vault suite for clinical, regulatory, and quality operations. It sells subscriptions and services to biopharma and related companies to manage R&D, compliance, and commercial workflows. Founded in 2007 and headquartered in Pleasanton, California, Veeva is publicly traded on the NYSE and has operated as a Public Benefit Corporation since 2021.