2 months ago
Sydney, AustraliaSenior
Responsibilities
- Support Account Executives during customer evaluations by answering technical questions, troubleshooting configuration and development issues, and managing escalations.
- Plan and execute discovery strategies to uncover customer business problems related to revenue, cost, and risk.
- Create and deliver customized solution demonstrations for on-site and remote audiences.
- Scope, install, configure, and troubleshoot solutions while defining success criteria and managing technical proofs of concept.
- Whiteboard business concepts and technical architectures and communicate product value to business and technical stakeholders.
- Deliver executive-level value presentations and lead technical discussions with IT and development teams.
- Prepare technical specifications, requirements, and solution documentation.
- Collaborate with customers and internal teams to architect solutions and support the decision process.
- Relay customer feedback to Product Management and Engineering to influence product enhancements and roadmap decisions.
- Speak at field events and contribute blogs and demo-focused webinars.
- Travel as required.
Requirements
- At least 10 years of SaaS experience working with enterprise customers in technical pre-sales, solution advisory, sales engineering, or post-sale functional or technical consulting roles, or equivalent.
- Strong practical experience with enterprise software products or services; service management and integration experience are strongly preferred.
- Ability to assess requirements, identify business problems, and design and demonstrate outcome-focused solutions.
- Demonstrated presentation and public-speaking ability with clients, stakeholders, internal teams, engineers, and C-level executives.
- Experience building and presenting demo environments.
- Preferred experience with SAP products and CRM systems such as Salesforce.
- Direct and digital sales experience is a plus.
- Excellent verbal and written communication skills and ability to explain complex technical information to audiences with varying technical depth.
- Ability to learn new technologies quickly and discuss new tools and trends comfortably.
- Deep understanding of enterprise technologies and business context.
- Bachelor’s degree in an IT, business, or sales-related field, or equivalent experience.
- Knowledge of HTML, CSS, and jQuery is preferred.
Benefits
- Hybrid work arrangement combining remote work with on-site collaboration.
- Inclusive culture with diversity programs, employee resource groups, and holistic benefits.
- Professional development and career growth opportunities through the Career Compass program.
- Quarterly wellness reimbursements, daily BrightBreaks, and an annual Wellness Month.
- Health coverage options where applicable.
- Annual leave tailored to regional standards and additional RefreshMe Days.
- Retirement contribution programs, with specific offerings varying by region.
Tech Stack
CSSHTMLjQuery
Categories
Solutions Engineering
