13 hours ago
Gurgaon, IndiaEntry Level / Mid Level
Responsibilities
- Configure and develop Amazon Connect contact flows, IVR, queues, prompts, and routing.
- Integrate AWS services, APIs, CRM systems, backend applications, and AI capabilities with Amazon Connect.
- Support Generative AI and agentic AI use cases including agent assistance, customer self-service, intelligent responses, summarization, and automated workflows.
- Provide L1/L2 production support, monitor applications and integrations, troubleshoot issues, and perform root cause analysis.
- Support testing, deployment, validation, documentation, and collaboration with senior engineers and customer teams.
Requirements
- Require 1–3 years of IT experience, preferably in AWS, contact center, cloud, or application development.
- Require hands-on exposure to Amazon Connect and basic contact center concepts.
- Require working knowledge of AWS Lambda, API Gateway, CloudWatch, S3, DynamoDB, and IAM.
- Require basic understanding of Generative AI, LLMs, AI agents, agentic AI, REST APIs, JSON, and system integrations.
- Prefer exposure to Amazon Bedrock, prompt engineering, Bedrock Agents, RAG, knowledge bases, vector databases, AI-powered search, CRM integrations, Terraform, Python, Node.js, or JavaScript.
- Prefer AWS Cloud or Amazon Connect certification and experience with AWS Lex, Polly, Transcribe, Contact Lens, Salesforce, or other CRM platforms.
- Require proficiency in English and the ability to troubleshoot, analyze issues, communicate, and collaborate effectively.
- List a bachelor's degree in Computer Engineering, Computer Science, or Information Technology, or a master's degree in Software Engineering.
Benefits
- Hybrid work arrangement in India with flexible working hours.
- Hands-on experience, mentorship, and learning opportunities.
- Opportunity to work on AI-powered transformation and enterprise business challenges.
- Values-driven culture emphasizing integrity, inclusion, collaboration, customer focus, and innovation.
Tech Stack
Categories
About Genpact
Genpact is a global professional services and technology firm that runs and transforms mission-critical operations for large enterprises through consulting, managed services, and AI- and analytics-driven platforms. It serves industries such as banking, insurance, healthcare, and manufacturing/supply chain, modernizing finance, risk, customer service, and back-office processes. Headquartered in New York and listed on the NYSE (G), Genpact originated within GE before becoming an independent public company.