17 hours ago
Hyderābād, IndiaSenior
Responsibilities
- Configure and customize ServiceNow Customer Service Management modules to meet business requirements.
- Manage application features, release cycles, compatibility, performance, and system stability.
- Implement integrations using APIs and web services within ServiceNow environments.
- Troubleshoot and resolve complex application issues.
- Lead process improvements and contribute to decisions across multiple teams.
- Mentor junior team members and coordinate cross-functional communication.
- Monitor application performance and proactively address potential issues.
Requirements
- Minimum 7.5 years of experience in ServiceNow Customer Service Management.
- Proficiency in ServiceNow Customer Service Management (CSM).
- Strong knowledge of configuring and customizing ServiceNow CSM modules.
- Experience with integration techniques using APIs and web services in ServiceNow environments.
- Familiarity with low-code development platforms and tools.
- Understanding of release management processes and best practices for packaged applications.
- 15 years of full-time education.
Benefits
- The position is based at the Hyderabad office.
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About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.