3 days ago
Remote, United StatesMid Level
H1B sponsor
Responsibilities
- Lead technical discovery with customer business and IT stakeholders to define requirements, constraints, dependencies, and success criteria.
- Design and document solution architectures covering system boundaries, integrations, data flows, identity and permissions, and operational requirements.
- Evaluate architecture options and communicate tradeoffs involving reliability, security, performance, implementation effort, and cost.
- Validate high-risk assumptions through prototypes, integration tests, and technical evaluations with defined acceptance criteria.
- Guide implementation and migration planning, including sequencing, ownership, testing, cutover, rollback, and handoff.
- Partner with Customer Success, Support, Sales, Product, and Engineering to resolve technical blockers and connect architecture decisions to customer outcomes.
- Create reusable reference architectures, implementation guidance, and enablement materials while mentoring colleagues and communicating product gaps.
Requirements
- At least 3 years of customer-facing experience in technical architecture, solutions architecture, implementation consulting, or a similar role serving enterprise SaaS customers.
- Experience leading technical discovery, solution design, demonstrations, and technical validation.
- Experience using AI tools for technical analysis, solution design, or prototyping, including validating outputs, protecting customer data, and assessing limitations.
- Experience designing and troubleshooting API integrations, authentication, data flows, and failure handling.
- Understanding of IAM and Zero Trust principles, including SSO, SAML, OAuth/OIDC, SCIM, MFA, RBAC, conditional access, and data-exposure implications of permissions and sharing.
- Experience planning implementations or migrations and coordinating dependencies, technical risks, and cross-team handoffs.
- Ability to write clear technical documentation, lead workshops, and explain design decisions to technical and business audiences.
- Preferred expertise in CASB, SSE, DLP, identity and access management, security ecosystems and integrations, or security and compliance frameworks.
- Preferred experience with platforms and frameworks such as Netskope, Palo Alto Networks, Zscaler, Microsoft Defender for Cloud Apps, Forcepoint, Broadcom/Symantec DLP, Microsoft Entra ID, Okta, Ping Identity, SIEM/SOAR platforms, NIST CSF, CIS Controls, ISO 27001, SOC 2, HIPAA, GDPR, or PCI DSS.
Categories
Solutions Engineering
About Dropbox
Dropbox builds cloud storage, file sync, sharing, and collaboration tools for individuals and businesses, sold via subscriptions. Its portfolio includes Dropbox, Dropbox Sign for e‑signatures, and DocSend for document sharing and analytics. Founded in 2007 and headquartered in San Francisco, Dropbox is a public company on NASDAQ with more than 700 million registered users across 180 countries.