Designated Support Engineer - Spark
Databricks3 days ago
Singapore, SingaporeSenior
Responsibilities
- Manage large strategic accounts and provide a high-touch, proactive support experience.
- Project-manage open support cases and coordinate efforts to expedite ticket closure.
- Facilitate communication among customers, Engineering, Product, subject-matter experts, and account teams.
- Engage directly on business-impacting situations and coordinate recovery of customer functionality.
- Work with senior leadership and technical and functional staff to remove roadblocks, address delays, and mitigate issues.
- Review customer cases to identify trends and advocate for customers through stakeholder roundtables.
- Drive customer self-sufficiency by explaining how to engage with Databricks Support and its tools.
Requirements
- 5+ years of customer-facing experience as a Support Engineer, Technical Account Manager, Designated Support Engineer, or in a related area.
- At least 3 years of experience designing, developing, testing, and sustaining applications using Python, Java, or Scala.
- Strong project management skills across multiple tasks and work streams.
- Demonstrated analytical and problem-solving skills applicable to distributed big data computing environments.
- Excellent written and verbal communication, executive presence, and ability to translate complex technical concepts for non-technical stakeholders.
- Professional working proficiency in both written and spoken Mandarin and English.
Benefits
- Databricks offers comprehensive benefits and perks, with details varying by region.
Tech Stack
Categories
Solutions Engineering
About Databricks
Databricks builds a cloud-based data and AI platform centered on the lakehouse architecture, combining data engineering, analytics, and machine learning with Apache Spark, Delta Lake, and MLflow. It sells subscriptions and cloud services to enterprises that need to unify data pipelines and develop large-scale AI and analytics. Founded in 2013 by the creators of Apache Spark and headquartered in San Francisco, the company is privately held and serves organizations across many industries.