7 days ago
Bengaluru, IndiaSenior
Responsibilities
- Support, maintain, and enhance Quorum Energy Components applications for high availability and performance.
- Monitor application health, troubleshoot issues, investigate incidents, and perform root cause analysis.
- Develop and maintain PowerShell scripts for automation, monitoring, reporting, and operational support.
- Execute SQL queries and perform basic Oracle Database troubleshooting and data validation.
- Support application deployments, configuration, upgrades, and release management activities.
- Collaborate with business users and technical teams to resolve production issues and service requests.
- Maintain operational documentation, knowledge articles, and support procedures.
- Follow SLA, incident, problem, change management, and support governance processes.
- Contribute to continuous service improvement and operational efficiency initiatives.
Requirements
- At least 5 years of experience in Quorum EC application support or Energy Trading & Risk Management applications.
- Proficiency in the Quorum EC application and strong understanding of its functionality and support processes.
- Basic knowledge of Oracle Database, SQL queries, data validation, and troubleshooting.
- Hands-on PowerShell scripting experience for automation and operational support.
- Experience with application monitoring, issue resolution, and production support.
- Understanding of application architecture, interfaces, and system integrations.
- Knowledge of incident, problem, and change management processes.
- Strong troubleshooting, analytical, problem-solving, communication, and stakeholder management skills.
- Ability to work with cross-functional teams in support and maintenance environments.
- Experience in Application Managed Services or production support is preferred.
- Exposure to the oil and gas, energy, or utilities domain is highly preferred.
- Fifteen years of full-time education is required.
Benefits
- The position is based at multiple locations.
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.