about 2 hours ago
Berlin, GermanySenior
Responsibilities
- Manage the most complex data migration and onboarding cases.
- Coach and mentor colleagues to elevate the team's technical expertise.
- Identify and drive systemic improvements in onboarding processes.
- Act as a central technical contact for Sales, Deployment, and Product teams.
- Define best practices, playbooks, and training materials.
- Lead cross-functional initiatives to align priorities and clarify ambiguities.
- Utilize operational data and customer feedback for decision-making.
- Design scalable integrations for existing practice management systems.
Requirements
- Several years of experience in technical onboarding, customer success, or technical support, preferably in SaaS or Health-Tech.
- Strong SQL skills and experience with APIs and large-scale data migrations.
- Experience in mentoring and knowledge sharing.
- Ability to create clarity in ambiguous situations.
- Experience in stakeholder management and balancing priorities.
- Fluent in German and proficient in English.
- Proven track record of independently improving or scaling processes.
Benefits
- Sponsored Germany ticket for office or hybrid work.
- 28 vacation days plus an additional day for each full calendar year.
- Option to work 10 days a year from abroad.
- Company health insurance with additional benefits.
- Company pension plan with a 40% employer contribution.
- Doctolib Parent Care Program with extra parental leave.
- Free mental health and coaching sessions.
- Healthy snacks and meal vouchers.
- Subsidized sports offerings with Urban Sports Club.
- Flexible working hours and additional leave for caregivers.