3 days ago
Bengaluru, IndiaSenior
Responsibilities
- Lead the design and delivery of AI-driven solutions using Generative AI and Agentic AI to address complex business challenges.
- Troubleshoot and resolve incidents across multiple components of critical business systems.
- Perform proactive application monitoring and maintenance to support reliability and performance.
- Support incident management and service request fulfillment processes.
- Document solutions, share knowledge, and contribute to application-support best practices.
- Communicate with stakeholders to understand needs and provide timely issue-resolution updates.
- Work independently as a subject matter expert while participating in team discussions and solving work-related problems.
Requirements
- At least 5 years of professional experience.
- At least 3 years of experience with ServiceNow IT Operations Management.
- 15 years of full-time education.
- Strong knowledge of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Proficiency in ServiceNow IT Operations Management.
- Strong analytical and problem-solving skills for diagnosing and resolving issues.
- Experience with incident management and service request fulfillment.
- Understanding of software development life cycle methodologies.
- Experience with modern programming languages and frameworks.
- Familiarity with the ITIL framework and service-management practices.
- Ability to collaborate effectively and communicate with diverse stakeholders.
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.