6 hours ago
Brisbane, AustraliaSenior
Responsibilities
- Own customer Oracle Health Millennium production environments and execute strategies for application health, stability, security, and reliability.
- Investigate, troubleshoot, and resolve complex production incidents, including root cause analysis, technical escalations, and critical incident response.
- Monitor application performance, identify operational risks and recurring issues, and recommend preventive measures.
- Oversee application changes, configuration management, technical dependencies, and production-impact assessments.
- Maintain, troubleshoot, investigate, modify, and configure Discern Rules, Operations Jobs, Olympus, Print Services, Clinical Reporting, and basic Cerner Command Language.
- Provide technical oversight for integrated Oracle Health solutions and support compatibility and issue resolution.
- Advise customers, lead technical discussions, communicate incident status and risks, and recommend application performance and reliability improvements.
- Coordinate with engineering, product development, infrastructure, and support teams on complex issues and sustainable fixes.
- Drive improvements to operational processes, documentation, knowledge sharing, and service delivery.
- Participate in a 24/7 on-call support rotation and provide on-site customer support when required.
Requirements
- At least 6 years of experience in healthcare information technology, including implementation, production application support, or managed services.
- Strong hands-on experience with Oracle Health Millennium in production troubleshooting, application configuration, and integration support.
- Experience supporting multiple Oracle Health Millennium solutions, modules, and integrated applications in complex production environments.
- Practical knowledge of Discern Rules, Operations Jobs, Olympus, Print Services, Clinical Reporting, and basic Cerner Command Language.
- Demonstrated experience managing complex production incidents, troubleshooting application and integration issues, and coordinating resolution across technical teams.
- Strong analytical, problem-solving, stakeholder management, and communication skills.
- Ability to work independently, manage competing priorities, and maintain customer confidence during high-impact production incidents.
- Preferred bachelor's or master's degree in Information Technology, Healthcare Information Technology, Computer Science, or a related field, or equivalent relevant professional experience.
- Experience with Oracle Health Support or an Application Managed Services organization is preferred.
- Preferred experience includes root cause analysis, problem management, change management, production stability initiatives, and engagement with senior customer stakeholders.
Benefits
- Flexible medical, life insurance, and retirement options.
- Employee volunteer programs.
- 24/7 on-call support rotation and on-site customer support may be required.
- Accessibility accommodations are available throughout the employment process.
Categories
Solutions Engineering
About Oracle
Oracle builds database technology, enterprise applications, and Oracle Cloud Infrastructure for companies and governments. Its business spans cloud subscriptions, software licenses, and support services across ERP, HCM, CX, and industry suites, plus NetSuite. Founded in 1977 and headquartered in Austin, Texas, Oracle is a public company traded on the NYSE and serves global customers migrating and running critical workloads in its cloud.