Lead Site Reliability Engineer
Marks & Spencer Group plc1 day ago
Base Salary
$155k - $215k/yr
Responsibilities
- Own end-to-end production reliability, availability, resiliency, and operational excellence for critical Wealth Management Technology platforms.
- Lead proactive detection, triage, escalation, communication, and resolution of production incidents across application, infrastructure, vendor, and partner teams.
- Define and track SLIs, SLOs, error budgets, reliability metrics, and operational risk practices while reducing MTTD, MTTI, and MTTR.
- Support blockchain-connected infrastructure, node operations, digital wallet security systems, and distributed ledger technology pipelines.
- Govern production changes and releases by ensuring testing, rollback plans, monitoring, operational readiness, and support models are in place.
- Drive automation, self-healing capabilities, AI-enabled operational workflows, and reduction of manual operational toil.
- Establish runbooks, troubleshooting documentation, system diagrams, knowledge management, and operational readiness programs.
- Provide technical leadership for architecture reviews, scalability, capacity planning, disaster recovery, resiliency testing, observability, and production support strategy.
- Coordinate outage response, user communications, senior-leadership updates, and cross-team recovery efforts.
Requirements
- 10+ years of production-environment experience with a strong software development background, performance tuning, end-to-end troubleshooting, and networking fundamentals.
- 5+ years leading a small to medium team with similar technical skills.
- 5+ years driving SRE principles, Chaos Engineering, and cloud application support.
- 2+ years supporting or deploying applications using AWS or GCP cloud technologies.
- 2+ years working with digital asset or blockchain-connected infrastructure, digital wallet security systems, or distributed ledger technology pipelines.
- Hands-on experience with both software code and infrastructure, large-scale high-availability systems, monitoring, performance and availability administration, and cloud-driven development.
- Strong scripting experience with Shell, Python, Perl, or similar languages; hands-on AI tool implementation for operational efficiency.
- Strong database skills with DB2, Sybase, or Oracle and working knowledge of Grafana, Prometheus, Splunk, or Kibana.
- Experience with incident on-call responsibilities and responding to emergencies on a 24/7 basis.
- Strong analytical, problem-determination, resolution, communication, writing, collaboration, and customer-service skills.
- Bachelor’s or master’s degree or equivalent, preferably in Computer Science, Computer Engineering, or another quantitative discipline.
- Financial-services industry experience is a plus.
Benefits
- Expected base pay is $155,000-$215,000 per year, excluding other compensation and benefits.
- Morgan Stanley offers comprehensive employee benefits and perks for employees and their families.
- The company supports diversity, inclusion, employee development, internal mobility, and opportunities to work across its global business.
Tech Stack
Categories
Site Reliability
About Marks & Spencer Group plc
Marks & Spencer Group plc is a British retailer selling clothing, home goods, and food to consumers through stores and ecommerce, with a focus on own-brand products. The company is listed on the London Stock Exchange, was founded in 1884, and is headquartered in London. In the UK, its online grocery offering runs via Ocado Retail, a joint venture in which M&S holds a significant stake.