Site Reliability Engineer
ACI Worldwide4 months ago
Pune, IndiaSenior
Responsibilities
- Design, develop, deploy, and improve software and systems that increase product reliability and organizational efficiency.
- Guide reliability practices across the software development lifecycle through architecture reviews, code reviews, platform and framework creation, capacity planning, and chaos testing.
- Maintain service health through monitoring, alerting, self-healing, and follow-the-sun incident response.
- Improve reliability through blameless post-incident reviews and code-based prevention or remediation of recurring problems.
- Lead resilience strategy, redundancy mechanisms, deployment standards, operations standards, and change review for the assigned line of business.
- Contribute to capacity planning, peak-season readiness, business continuity methodologies, and testing.
- Interface with key clients as needed and help standardize sales responses by aligning costs, SLAs, and technology with business and DevOps teams.
- Provide weekend and off-hours support when required.
Requirements
- Bachelor's degree in Computer Science or a related technical field, or equivalent practical experience.
- Experience writing code in Java, Go, Shell, Python, or a similar language.
- Experience with data structures, database systems, algorithms, and software design.
- Practical knowledge of relational databases, NoSQL key-value stores, and messaging systems.
- Strong experience in production-level, mission-critical environments and virtualized Linux operating environments.
- 5+ years of real-world experience.
- Strong interest in SRE topics including SLOs, resilience, scaling, and performance.
- Previous SRE or Production Engineering experience is preferred.
- Experience with automation tools such as Ansible and Jenkins is preferred.
- Azure Cloud production workload experience is preferred.
- BASE24-eps or BASE24 knowledge, including GOAFT, ACI Desktop UI, NCPCOM/XPNET, or ICE-XS, is a plus.
- Experience with globally distributed teams, distributed-system design feedback, and evaluating technologies and processes is preferred.
- Strong initiative, problem-solving, and collaboration skills.
Benefits
- Office-based work environment with a collaborative team.
- Approximately 15% domestic or international travel.
- Weekend and off-hours support may be required.
- Prolonged periods of sitting at a desk and working on a computer.
Tech Stack
Categories
Site Reliability
About ACI Worldwide
ACI Worldwide builds payment processing and fraud prevention software for banks, merchants, and billers, delivered as on-premise and cloud services. Its portfolio spans real-time payments, card and merchant acquiring, bill payment, and risk management. Founded in 1975 and publicly traded on NASDAQ (ACIW), the company is headquartered in Elkhorn, Nebraska and serves financial institutions and retailers globally.