Senior Solutions Engineer
Enterprise Bot26 days ago
Zürich, SwitzerlandSenior
Responsibilities
- Partner with Sales to understand customer requirements and design tailored AI automation solutions using Enterprise Bot’s platform.
- Deliver product demonstrations, proof-of-concepts, presentations, technical discovery sessions, architecture proposals, and integration plans.
- Translate business requirements into scalable, secure, and maintainable solution architectures.
- Collaborate with Engineering during pilots and implementations and provide technical validation throughout the sales cycle.
- Act as a technical advisor to customers, build trusted relationships, identify risks, and help resolve technical challenges and escalations.
- Work with Product, Engineering, and Customer Success to incorporate customer feedback into roadmap priorities and improve delivery processes.
- Create technical enablement materials, training sessions, and playbooks to improve sales effectiveness.
- Represent Enterprise Bot at industry events, webinars, and conferences and contribute to technology thought leadership.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Business, or a related field; a master’s degree is preferred.
- At least 5 years of experience in pre-sales, solutions engineering, or similar roles, including at least 2 years at a senior level.
- Proven experience in B2B SaaS or AI automation environments; conversational AI, robotic process automation, or cloud-based automation experience is advantageous.
- Hands-on experience with voice technologies, including ACD and IVR workflows, is required.
- Ability to explain complex technical concepts to technical and non-technical audiences and manage multiple priorities under pressure.
- Native-level German or Swiss-German proficiency and strong English communication skills are required; French and Spanish are advantageous.
- Strong understanding of enterprise systems including CRM, ERP, cloud infrastructure, and APIs.
- Experience with CRM or pre-sales tools such as Salesforce or HubSpot is preferred.
- Familiarity with AWS, Azure, or Google Cloud and related certifications is preferred.
- Understanding of NLP, automation workflows, integration frameworks, and REST or GraphQL is preferred.
- Experience with enterprise-scale solution delivery and collaboration with Customer Success is preferred.
Benefits
- Opportunity to work on AI automation and conversational AI solutions used by global enterprises.
- Ability to shape solutions with measurable impact for Fortune 500 and leading European clients.
- Diverse global team culture focused on collaboration, creativity, and client service.
- Competitive salary and opportunities for further advancement.
- Open-feedback culture, flat hierarchy, and a fast-paced environment combining purpose, challenge, and fun.
About Enterprise Bot
Enterprise Bot builds GenAI-powered conversational automation for enterprises, including virtual agents for chat, voice, and email triage, with integrations into Salesforce, Genesys, and BSI. The privately held company sells its software to financial services, transport, and insurance organizations to deflect support, assist agents, and automate back-office workflows. Founded in 2016 and headquartered in Zurich, it serves customers such as Generali, SIX Group, ÖBB, LNER, NS International, and SWICA across Europe and Asia.