Sr Staff Software Engineer
ServiceNow8 hours ago
Hyderābād, IndiaStaff+
Responsibilities
- Design and build scalable end-to-end system and database architectures for enterprise data and traffic.
- Design and ship production multi-agent systems with orchestration, tool use, planning loops, memory, and failure recovery.
- Build agents grounded in ServiceNow data, including CMDB, Workflow Data Fabric, and Knowledge Graph.
- Own observability, human-in-the-loop controls, compliance infrastructure, and other trust and safety guardrails.
- Develop retrieval and grounding capabilities including RAG pipelines, hybrid search, re-ranking, and evaluation.
- Integrate and evaluate Anthropic, Google, and OpenAI frontier models across cost, latency, and capability.
- Provide technical leadership through architecture decisions, code reviews, coaching, and mentoring.
Requirements
- 12–15 years of software engineering experience with strong data structures, algorithms, and distributed systems fundamentals.
- Hands-on experience designing, shipping, and operating production agentic systems with multi-agent orchestration, tool calling, planning loops, memory, and failure recovery.
- Experience with automation, continuous integration, and build and release management processes and practices.
- Hands-on full-stack software development knowledge, particularly JavaScript, TypeScript, and Python.
- Experience with Anthropic, Google, or OpenAI AI SDKs, prompt engineering, structured outputs, and production model evaluation.
- Production familiarity with RAG and retrieval patterns, vector stores, hybrid search, and retrieval evaluation metrics.
- A track record of technical leadership, architecture ownership, code quality improvement, and mentoring engineers on production AI practices.
- Strong communication and stakeholder-management skills across technical and business audiences.
Benefits
- Flexible distributed work arrangement with flexible, remote, or required-in-office work personas depending on role and location.
- Regular employee position in the APAC region.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.