3 days ago
Bengaluru, IndiaSenior
Responsibilities
- Design and deliver AI-driven solutions using Generative AI and Agentic AI for enterprise business challenges.
- Automate processes and integrate intelligent insights into enterprise workflows.
- Diagnose and resolve application incidents and service requests across critical business systems.
- Perform proactive application monitoring and maintenance to support reliability and performance.
- Document solutions, contribute to application-support best practices, and share knowledge with team members.
- Communicate with stakeholders to understand needs and provide timely issue-resolution updates.
- Work independently as a subject matter expert and contribute to team discussions and work-related solutions.
Requirements
- At least 7.5 years of professional experience.
- At least 3 years of experience with ServiceNow IT Service Management.
- 15 years of full-time education.
- Proficiency in ServiceNow IT Service Management.
- Strong understanding of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Experience with incident management and service request fulfillment processes.
- Familiarity with the ITIL framework and its application in service management.
- Strong analytical, problem-solving, collaboration, and communication skills.
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.