Lead Site Reliability Engineer -EPAS
JPMorgan Chase14 hours ago
Responsibilities
- Lead resiliency design reviews and act as a technical lead for medium- to large-sized products.
- Improve application and platform reliability and stability through data-driven analytics, bottleneck resolution, and toil reduction.
- Define service-level indicators, service-level objectives, and error budgets with stakeholders and customers.
- Serve as the primary point of contact during major incidents and troubleshoot issues quickly.
- Use and govern enterprise-authorized AI capabilities for incident triage, troubleshooting, post-incident analysis, and reliability workflows.
- Mentor engineers, share knowledge, and advise on technical and business issues.
- Lead adoption of AI-assisted reliability workflows across software development lifecycle and toolchain practices while maintaining traceability, auditability, resiliency, and security controls.
Requirements
- Formal training or certification in site reliability engineering concepts.
- At least 5 years of applied experience.
- Proficiency in reliability, scalability, performance, security, enterprise architecture, toil reduction, and SRE best practices.
- Fluency in at least one programming language such as Python, Java/Spring Boot, or .NET.
- Experience using enterprise-authorized AI capabilities to improve SRE workflows, with strong validation practices and awareness of data sensitivity.
- Ability to evaluate AI-assisted operational recommendations, define usage guardrails, and align outcomes with resiliency and security expectations.
- Experience with observability, including white-box and black-box monitoring, service-level objective alerting, and telemetry collection.
- Knowledge of continuous integration and continuous delivery practices and tooling, containers and orchestration, and common networking technologies and issues.
- Advanced knowledge of software applications and technical processes, with depth in one or more technical disciplines and the ability to evaluate and recommend new technologies.
- Preferred experience with Ansible/AAP, RHEL, Dynatrace, and AWS.
Benefits
- Competitive total rewards package with base salary determined by role, experience, skill set, and location; eligible roles may also receive incentive compensation.
- Health care coverage, on-site health and wellness centers, retirement savings plan, backup childcare, tuition reimbursement, mental health support, and financial coaching.
- Benefits and programs are provided based on eligibility.
About JPMorgan Chase
JPMorgan Chase provides consumer and commercial banking, payments, credit card, wealth management, and corporate and investment banking services to individuals, businesses, institutions, and governments. The public company (NYSE: JPM) earns revenue from interest, fees, trading, and asset management across operations in more than 100 markets. Headquartered in New York City with roots dating to 1799, it serves retail customers and prominent corporate and government clients through brands including Chase and J.P. Morgan.