Samsung AI Process Innovation Manager
2020 Companies2 months ago
Carrollton, TX, USA or Plano, TX, USAStaff+
Base Salary
$130k - $130k/yr
Responsibilities
- Design, build, and deploy multi-agent AI workflows using agent orchestration, tool-calling, memory, and guardrail logic.
- Discover, document, prioritize, and implement AI use cases from proof of concept through production.
- Develop and maintain MCP servers exposing enterprise data and capabilities to AI agents.
- Build API integrations, RESTful APIs, and webhook handlers connecting agents with CRM, ticketing, ERP, knowledge bases, and external services.
- Design and manage vector, relational, and NoSQL databases supporting AI applications and real-time inference.
- Develop process automation using Microsoft Power Automate, Power Apps, or equivalent low-code platforms.
- Configure AI development and production environments, including LLM APIs, containers, deployment pipelines, monitoring, and logging.
- Map current processes, perform gap analysis, and translate findings into AI-augmented future-state designs.
- Create AI-agent evaluation frameworks and monitor performance, hallucination rates, latency, feedback, and continuous improvement.
- Communicate technical designs and implementation status to non-technical stakeholders while managing multiple concurrent workstreams.
Requirements
- Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related field.
- 5–8 years of experience in software development, process automation, or AI/ML implementation.
- Required hands-on experience building and deploying production agentic AI systems with multi-agent orchestration, tool integration, and autonomous task execution.
- Proficiency in Python and experience with LangChain, LangGraph, AutoGen, OpenAI SDK, or Hugging Face Transformers.
- Experience designing MCP servers and connecting AI agents to enterprise APIs and databases.
- Strong API development and integration experience, including authentication and API gateway configuration.
- Experience with vector databases, relational databases, and NoSQL databases.
- Experience with Azure OpenAI, AWS Bedrock, Google Vertex AI, or equivalent cloud AI services.
- Experience with Docker, Kubernetes, and deployment pipelines such as GitHub Actions or Azure DevOps.
- Preferred experience with Microsoft Power Platform, Appian, or equivalent low-code development tools.
- Customer Service, Care operations, or service-industry process experience is strongly preferred.
- Korean language proficiency is preferred, while bilingual English and Korean capability is required.
- Proficiency with Microsoft Office, including Excel, PowerPoint, and Word.
- Must be authorized to work full-time in the United States without current or future visa sponsorship and willing to work on-site in the Dallas/Plano, Texas office.
Benefits
- $130,000 annual salary paid weekly.
- Next-day pay on demand through DailyPay.
- Health, dental, and vision benefits.
- 401(k) program with matching.
- Paid time off and paid holidays.
- Scholarship opportunities for employees and direct family members.
- Employee Assistance Program and Leadership Development Program.
- On-site work required at the Samsung Electronics America Plano, Texas office; this is a BPO contract position.
Tech Stack
Categories
About 2020 Companies
2020 Companies provides outsourced retail sales, merchandising, training, and experiential marketing programs for consumer electronics and CPG brands. The privately held firm deploys field teams for assisted sales, product demos, staffing, and brand activations across major retailers, including work as a Best Buy Approved Provider. Founded in 1991 and headquartered in Southlake, Texas, it operates nationwide with programs spanning the U.S. and Canada.