Platform Architect
ServiceNow7 days ago
Tokyo, JapanStaff+
Responsibilities
- Advise customers on ServiceNow Platform technical foundations, architecture, governance, integrations, data, and platform health.
- Translate business goals and technical requirements into customer roadmaps and architectural blueprints.
- Work with executives, enterprise architects, platform owners, development teams, partners, and internal stakeholders across sales and implementation engagements.
- Manage technical governance and delivery operating models.
- Reduce technical debt and align implementations with ServiceNow leading practices.
- Support sales efforts by scoping and estimating engagements and change orders.
- Mentor others and contribute ServiceNow platform expertise and leading practices.
Requirements
- 12+ years of progressive experience in a professional services organization, or equivalent education/experience.
- Management consulting experience.
- Experience leading architecture and design for large programs.
- Enterprise architecture experience.
- Cloud application technology experience.
- ServiceNow certification in an aligned workflow.
- Ability to analyze and resolve complex issues and communicate complex information to technical and non-technical audiences.
- Experience or critical-thinking ability involving AI in work processes, decision-making, or problem-solving.
- Fluency in Japanese.
- Authorization to work in Japan.
- Ability to travel up to 20%.
Benefits
- Flexible work persona within ServiceNow’s distributed work model.
- Regular employee position in the APAC region.
- Employee assistance and reasonable accommodations are available during the application process.
Categories
Solutions Engineering
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.