ServiceNow Architect
Acuity, Inc.2 years ago
Reston, VA, USAStaff+
Base Salary
$225k - $230k/yr
Responsibilities
- Lead architectural assessment of the existing ServiceNow platform, including capabilities, customizations, workflows, data models, and integrations.
- Analyze and remediate customization-driven technical debt affecting upgrade readiness, scalability, and maintainability.
- Define the target ServiceNow architecture, including service taxonomy, service catalog structure, CMDB design, and governance standards.
- Design and guide CSDM-aligned CMDB architecture for service ownership, impact analysis, service mapping, and operational visibility.
- Lead architecture across ITSM, Employee Center, enterprise service catalog, integrations, and platform applications.
- Define integration architecture and oversee data integrations between ServiceNow and external enterprise systems.
- Guide configuration standards, development patterns, governance controls, modernization roadmaps, migration sequencing, and architectural decision frameworks.
- Provide implementation oversight through design reviews, technical governance, quality assurance, and architecture documentation.
- Collaborate with developers, functional leads, government stakeholders, and platform teams to translate operational needs into scalable capabilities.
Requirements
- Demonstrated experience as a ServiceNow Platform Architect or Lead Architect supporting enterprise implementations or platform modernization.
- Deep expertise in ServiceNow ITSM, service catalog, CMDB, and platform governance.
- Strong experience designing CMDB architectures aligned with the Common Service Data Model (CSDM).
- Experience assessing and remediating heavily customized ServiceNow environments and reducing customization-driven technical debt.
- Experience defining configuration-first delivery models and designing enterprise integrations between ServiceNow and external systems.
- Experience leading platform architecture in Agile or iterative delivery environments.
- Strong understanding of ServiceNow data models, workflows, integrations, and extensibility patterns.
- Ability to guide enterprise stakeholders through platform modernization and architectural decision-making.
- Required ServiceNow Certified System Administrator certification.
- Required ServiceNow Certified Application Developer certification.
- ServiceNow Certified Implementation Specialist certification preferred.
- U.S. citizenship and the ability to obtain and maintain a federal public trust clearance required.
Categories
About Acuity, Inc.
Acuity, Inc. is a federal IT consulting firm that designs and implements technology solutions for U.S. government agencies, with practices in IT modernization, cloud, data engineering and analytics, cybersecurity, and hyperautomation. It delivers program management and systems integration services, including AI/ML and secure cloud deployments compliant with NIST and FedRAMP. The company focuses on the U.S. public sector and operates in highly regulated environments supporting defense, intelligence, and civilian missions.