Solution Engineer
Mitsogo Inc5 months ago
Philippines (city not specified)Mid Level / Senior
Responsibilities
- Collaborate with sales and technical teams to understand customer requirements and translate them into technical solutions.
- Conduct product demonstrations, proof-of-concept deployments, and solution presentations.
- Design and implement MDM, RMM, and patch management security solutions based on customer needs.
- Provide technical guidance to clients during the presales cycle.
- Create and customize proposals, RFP responses, and technical documentation.
- Support successful customer deployments, configurations, and implementations of cybersecurity products.
- Troubleshoot and resolve technical issues during presales and post-sales phases.
- Support customers in managing and securing devices, networks, and endpoints.
- Maintain customer satisfaction through timely and efficient solution implementation.
Requirements
- 4–8 years of experience in cybersecurity, focused on MDM, RMM, or patch management tools.
- Strong understanding of security frameworks and protocols for device management, remote monitoring, and patching.
- Experience deploying, configuring, and supporting MDM solutions such as AirWatch, MobileIron, or Microsoft Intune.
- Familiarity with RMM and patch management tools such as Kaseya, ConnectWise, or NinjaRMM.
- Hands-on presales experience involving customer engagements, presentations, and demonstrations.
- Strong communication skills and the ability to explain complex technical concepts to non-technical audiences.
- Ability to manage customer expectations, solve problems quickly, and work under pressure.
- Basic understanding of network security, endpoint protection, and IT infrastructure.
- A bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
- Relevant cybersecurity certifications such as CompTIA Security+ or CISSP are desired.
- Experience in network security and endpoint management is desired.
- Knowledge of cloud security concepts and technologies is desired.
Categories
Solutions Engineering
About Mitsogo Inc
Mitsogo Inc builds Hexnode, a unified endpoint management platform for IT and security teams to manage and secure laptops, mobiles, and other devices. The SaaS product supports Apple, Android, Windows, macOS, Linux, and tvOS, with features spanning device, application, identity, and threat management for businesses globally. Founded in 2013 and headquartered in San Francisco, the privately held company serves customers in 100+ countries.