6 hours ago
Base Salary
$280k - $314k/yr
Responsibilities
- Learn Vapi’s architecture, production environment, incident history, and reliability practices, then deliver an initial operational or reliability improvement.
- Own a reliability workstream spanning observability, incident response, capacity, performance, or production automation.
- Build software tooling and automation that reduces manual operational work and improves failure detection, understanding, and response.
- Become the go-to owner for a meaningful part of Vapi’s reliability surface and deliver durable improvements to failure prevention or recovery.
- Propose a roadmap for future reliability investments and balance reliability work with product and engineering velocity.
Requirements
- Senior or staff-level software engineering experience with meaningful SRE, production engineering, or infrastructure experience in distributed systems.
- Experience writing production-quality software and independently building reliability tooling or automation.
- Deep experience with observability, incident response, failure analysis, capacity, and production reliability practices.
- Comfort with Kubernetes, networking, cloud infrastructure, and debugging across application and infrastructure boundaries.
- Ability to reason clearly about failure modes and prioritize reliability investments.
- Experience with real-time networking or telephony, Envoy, Postgres, Redis, Kafka, Aurora, ClickHouse, or a Google-style SRE environment is a strong plus.
Benefits
- Base salary of $280,000 to $314,000 plus excellent equity ownership.
- Medical, dental, and vision coverage.
- Quarterly off-sites and a collaborative team environment.
- Flexible time off.
- Catered meals, transportation, gym access, and a $10,000 annual learning and development budget.
- The role is based in San Francisco.
Tech Stack
Categories
Site Reliability
About Vapi
Vapi builds a platform and APIs for creating and running AI voice agents for phone calls, used by enterprises and developers. It provides cloud infrastructure to handle real-time conversations with telephony and CRM integrations, monetized as a usage-based SaaS. Founded in 2023 and headquartered in San Francisco, it has powered over 1 billion calls for companies such as Amazon Ring, Intuit, ServiceTitan, and New York Life.