Technical Lead_Salesforce Platform
Toyota North America1 day ago
Plano, TX, USAStaff+
Responsibilities
- Lead the design and implementation of Salesforce Service Cloud, Experience Cloud, Omni-Channel, and related technologies.
- Own complex technical initiatives spanning Salesforce, backend services, integrations, and cloud infrastructure.
- Drive architecture decisions and engineering practices focused on operational excellence, performance, resilience, security, compliance, and observability.
- Collaborate with product, operations, and business stakeholders to translate requirements into technical solutions.
- Mentor and influence engineering teams through design reviews, pair programming, and architectural guidance.
- Integrate emerging AI-powered development tools and automation into the software lifecycle.
Requirements
- Bachelor’s degree or equivalent experience in software engineering principles.
- 12+ years of hands-on software development experience designing and operating large-scale, production-grade systems.
- Advanced expertise in Salesforce Service Platform technologies, including Service Cloud, Experience Cloud, Agentforce, Omni-Channel, Apex, Lightning Web Components, Omni Studio, and Salesforce Shield.
- Deep understanding of Salesforce integration patterns using REST, Bulk APIs, Platform Events, Streaming APIs, and middleware.
- Strong foundation in distributed systems, cloud-native architectures, RESTful APIs, event-driven architectures, and microservices, preferably with AWS.
- Experience building scalable, reliable, and high-performance applications with strong operational practices.
- Experience with Copado or Harness integrated with Salesforce.
- Knowledge of observability, application security, compliance, and performance optimization.
- Exposure to AI-assisted software development, testing, and code review.
- Salesforce Certified Platform Developer I and II, Service Cloud Consultant, Application Architect, System Architect, or Salesforce Certified Technical Architect credentials are preferred.
- Additional enterprise Salesforce technical leadership experience and expertise integrating AI capabilities safely are preferred.
Benefits
- Team-oriented, flexible, and respectful work environment in Plano, Texas.
- Professional growth and development programs, including tuition reimbursement.
- Team Member Vehicle Purchase Discount and Toyota Team Member Lease Vehicle Program where applicable.
- Comprehensive health care and wellness plans.
- Toyota 401(k) Savings Plan with company match and annual retirement contribution where applicable.
- Paid holidays and paid time off.
- Referral services for prenatal services, adoption, childcare, schools, and related needs.
- Tax-advantaged Health Savings, Health Care FSA, and Dependent Care FSA accounts.
- Relocation assistance where applicable.
About Toyota North America
At Toyota, we’re known for making some of the highest quality vehicles on the road. But there is more to our story. We believe in putting people first and creating opportunities for our team members to build careers as unique as they are. As one of the world’s most admired brands, we are leading the way to the future of mobility, so everyone can move freely, happily and comfortably. We have big dreams and believe that nothing is impossible. Ready to Dream, Do and Grow with us?