Responsibilities
- Lead technical discovery and qualification for enterprise and mid-market prospects.
- Design tailored solutions with product and engineering teams while aligning with the platform roadmap.
- Deliver product demonstrations and architecture presentations to IT, InfoSec, engineering, and other technical stakeholders.
- Own technical responses for RFPs, security assessments, and due diligence requests.
- Identify and resolve technical objections that may delay sales cycles.
- Partner with implementation teams on post-signature handoffs and relay field feedback to product and engineering.
Requirements
- At least 5 years of experience in Sales Engineering or Solutions Architecture.
- Strong working knowledge of REST APIs, SAML/OIDC, SCIM, enterprise architecture, and security standards.
- Healthcare integration experience with providers, health systems, or EMR vendors is highly valued, with FHIR/HL7 familiarity as a plus.
- Ability to communicate complex technical subjects clearly to technical and non-technical audiences.
- Comfort operating autonomously in a fast-paced, early-stage environment.
- Experience in SaaS, healthcare, enterprise software, healthtech, startups, or regulated industries is preferred or beneficial.
- Ability to act as a trusted sales partner and credible technical advisor to customer-side technical leaders.
Benefits
- Equity from day one.
- Private medical and dental cover, plus mental health, coaching, and wellbeing support.
- Paid global parental leave, fertility support, learning and development support, and a home office budget.
- Recharge days after major milestones and busy periods.
- Work from anywhere for up to 4 weeks per year.
- Clinical leave for eligible clinical roles.
- Hybrid work environment with 3 days in the office.
Categories
About Heidi
Heidi is building an AI Care Partner to expand clinical capacity by supporting every stage of care delivery. In addition to its AI scribe, Heidi has introduced Evidence, giving clinicians access to trusted medical research at the point of care, and Comms, enabling healthcare teams to coordinate patient communications. Heidi supports more than 2.7 million patient interactions each week in 110 languages from 190 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, Phoenix Court's growth fund Latitude, Possible Ventures and Archangel. Heidi aligns with leading international healthcare and privacy frameworks, including NHS requirements, GDPR, HIPAA, and the Australian Privacy Principles, and maintains enterprise-grade security certifications including ISO 27001, SOC 2 Type II, Cyber Essentials Plus, and ISO 42001. Learn more at heidihealth.com