1 day ago
London, United KingdomSenior
Responsibilities
- Own technical setup of enterprise accounts, including tenants, workspaces, users, seats, and environment readiness.
- Configure SSO using SAML or OIDC with Okta, Microsoft Entra, and NHS identity infrastructure, including MFA and conditional-access alignment.
- Resolve network, device, VDI, shared-device, mobile-device-management, access, and IT-vetting blockers with customer IT teams.
- Configure and validate Heidi components, integrations, agents, custom builds, APIs, exports, and data flows through UAT and technical go-live.
- Translate signed statements of work and technical designs into implementation requirements, estimates, dependencies, acceptance criteria, and delivery plans.
- Diagnose implementation and account-configuration issues, fix configuration problems, and route confirmed product defects to Support Engineering with evidence.
- Hand net-new engineering requirements to Forward Deployed Engineers and surface integration gaps and priorities to the Technical Program Manager.
- Provide technical input for DPIAs, security questionnaires, IT assurance, and NHS governance gates while respecting Compliance, Security, Privacy, and Clinical Safety ownership.
- Control implementation scope by classifying requests, returning blocked handovers, and escalating material changes through formal change control.
- Document final configuration and transfer completed implementations into hypercare or BAU support.
Requirements
- Technical credibility working directly with CIOs, customer IT teams, security teams, and enterprise stakeholders.
- Hands-on experience configuring identity, provisioning, integrations, agents, data flows, and account-level technical environments.
- Ability to diagnose technical problems, distinguish configuration issues from product defects, and route work to the correct owner.
- Ability to interpret technical designs and statements of work, identify dependencies, estimate delivery, and manage acceptance criteria and customer-facing dates.
- Experience translating ambiguous customer needs into scoped configurations and precise, prioritized engineering requirements.
- Ability to work within security, privacy, clinical-safety, information-governance, and change-control processes.
- Strong technical communication, scope-control, ownership, and cross-functional delivery skills.
Benefits
- Equity from day one.
- Private medical and dental cover through Bupa, plus mental-health, coaching, and wellbeing support through Sonder.
- £100 per month Healthy Heidi’s stipend.
- 26 weeks of paid parental leave for primary carers and 18 weeks for secondary carers, subject to eligibility.
- £7,000 fertility-support payment, subject to eligibility.
- £700 per year for learning and development.
- £500 one-off home-office budget.
- Recharge days after major milestones and busy periods.
- Work from anywhere for up to four weeks per year.
- 10 days of clinical leave per year for eligible clinical roles.
- Hybrid work environment with three days in the office.
Categories
Solutions Engineering
About Heidi
Heidi builds an AI care partner for clinicians that automates documentation and workflows, including an AI medical scribe, Evidence for point‑of‑care research, and Comms for patient coordination. It sells a freemium and enterprise SaaS platform to healthcare providers and health systems. Headquartered in Melbourne and privately held, Heidi reports supporting over 2.7 million patient interactions each week in 110 languages across 190 countries.