1 day ago
London, United KingdomSenior
Responsibilities
- Conduct discovery and scoping across billing, product launches, pricing and packaging, quote-to-cash, and customer experience needs.
- Lead requirements gathering, technical and integration design, configuration, testing, data migration, launch, and customer handoff.
- Configure Metronome’s platform and design integrations with customers’ business systems according to best practices.
- Advise customers on usage-based pricing, consumption-based business models, and pricing and packaging strategies.
- Act as a liaison between customers and Metronome’s research and development teams, advocating for customer needs and feature requests.
- Partner with implementation managers and project-team members to track progress and proactively identify risks and issues.
- Build relationships with customer stakeholders, including operators and C-suite executives, and meet customers in person when appropriate.
- Ensure an effective handoff to Customer Success and Technical Support.
Requirements
- 7+ years of experience in technical or customer-facing SaaS roles such as sales engineering, solutions architecture, technical account management, or deployment strategy.
- Experience leading complex implementations for enterprise technology companies.
- Experience working in fast-moving environments that value initiative and ownership.
- Ability to learn and communicate technical concepts to technical, go-to-market, and finance stakeholders.
- Interest in building and improving go-to-market playbooks, processes, and reusable assets.
- Ability to travel approximately 30% of the time depending on customer needs.
- Preferred: knowledge of quote-to-cash processes and experience with Salesforce, NetSuite, CPQ systems, or the Stripe ecosystem.
- Preferred: experience as a software engineer, product manager, or in another technical role.
- Preferred: understanding of project- and program-management fundamentals.
- Preferred: experience with finance, engineering, product, sales operations, or billing operations stakeholders.
- Preferred: experience with logs, metrics, billing, finance, infrastructure, or financial tooling and concepts.
Benefits
- Approximately 30% travel based on customer needs.
- Opportunity to work with strategic customers on complex, highly technical engagements.
- Opportunity to influence direction, build processes from zero to one, and operate with a startup mindset within Stripe.
Categories
Solutions Engineering
About Stripe
Stripe builds financial infrastructure for internet businesses, offering APIs and tools for online and in‑person payments, subscriptions, marketplaces/payouts, fraud prevention, identity, tax, issuing, and treasury. It monetizes through per‑transaction fees and SaaS pricing for advanced products. Founded in 2010 and headquartered in South San Francisco, Stripe is privately held and serves companies from startups to large enterprises worldwide.