2 months ago
Remote, United StatesMid Level / Senior
H1B Sponsor
Base Salary
$108k - $149k/yr
Responsibilities
- Provide technical customer support experience within the Wiz product.
- Own, troubleshoot, and solve customer technical issues using collaboration and best practices.
- Identify cases that require escalation, either technically or strategically.
- Create, maintain, and coordinate incident management requests to product or engineering.
- Design and implement solutions that scale the support offering through automation.
- Participate in on-call rotation for after-hours, holiday, and weekend support coverage.
Requirements
- Must be comfortable working 9-6 EST.
- 5+ years of hands-on, technical experience in customer support or related role.
- 2+ years experience with Cloud technologies (Azure, AWS, GCP).
- 1+ years of hands-on experience designing, deploying, and managing Kubernetes clusters.
- Experience in reading or debugging code in Java, Python, Shell, JavaScript, or JSON.
- Proficiency with command-line tools and Linux operating system environments.
Benefits
- Medical, dental, and vision insurance.
- Home Office Setup reimbursement.
- Flexible Spending Accounts.
- Monthly Connectivity reimbursement.
- Employee Assistance Program (EAP).
- Short- and Long-term Disability Insurance.
- Life & Accident Insurance.
- 401(k) Retirement Savings Plan with employer match.
- Flexible paid time off plus 11 paid holidays.
- Paid leave programs including parental and medical leave.