Software Engineer - Salesforce
Truist Financial Corporation2 hours ago
Atlanta, GA, USASenior
Responsibilities
- Lead the design, implementation, configuration, development, testing, deployment, and support of Salesforce solutions using Financial Services Cloud, Service Cloud, and Sales Cloud.
- Translate business requirements into scalable Salesforce solutions in partnership with product owners, architects, developers, QA, and business stakeholders.
- Provide technical leadership for contact center, servicing, agent experience, and digital engagement platform enhancements.
- Guide integrations involving Enterprise APIs, MuleSoft, AWS services, and other enterprise platforms.
- Participate in architecture reviews, technical design sessions, code reviews, production support, deployment planning, and release execution.
- Troubleshoot complex production issues and coordinate resolution across Salesforce, integration, infrastructure, and vendor teams.
- Coordinate onshore and offshore delivery teams, manage dependencies and risks, and support roadmap delivery.
- Drive Salesforce governance, best practices, security requirements, regulatory controls, and DevOps processes.
- Mentor junior team members and provide technical guidance across the Salesforce delivery organization.
Requirements
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or an equivalent combination of education and experience.
- 5-7+ years of Salesforce platform experience.
- Strong experience with Salesforce Financial Services Cloud, Service Cloud, and Sales Cloud.
- Working knowledge of Apex, Lightning Components/LWC, SOQL, APIs, and Salesforce platform architecture.
- Experience supporting large-scale Salesforce implementations in enterprise environments.
- Experience working with offshore development teams and distributed delivery models.
- Experience with MuleSoft, Enterprise APIs, and REST/SOAP-based integrations.
- Knowledge of Salesforce DevOps processes, Git and source control, CI/CD pipelines, deployment and release management, environment strategy, and governance.
- Strong analytical, troubleshooting, problem-solving, communication, and stakeholder management skills.
- Preferred Salesforce certifications include Salesforce Administrator, Platform App Builder, Platform Developer I, Service Cloud Consultant, and Financial Services Cloud Accreditation.
- Preferred experience includes Service Cloud Voice, Salesforce Contact Center/SCC-AC, Digital Engagement, CTI integrations, IVR technologies, AWS contact center architectures, and consumer banking or servicing platforms.
Benefits
- Eligible regular employees working 20 or more hours per week may receive medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401(k) plan.
- Employees receive at least 10 days of vacation, 10 sick days, and paid holidays during the first year, prorated by hire date and employment status.
- Depending on position and division, benefits may include a defined benefit pension plan, restricted stock units, and deferred compensation.
- This is a regular, non-temporary position with first-shift work in the United States; specific benefits depend on full-time or part-time status, position, and division.