8 hours ago
Remote, SpainMid Level / Senior
Responsibilities
- Own the relationship and operational success of an assigned insurance partner and its tenant.
- Understand partner goals, challenge proposed approaches, build roadmaps, manage backlogs, and prioritize scope and timelines.
- Review solution design with Technology, identify technical limitations, and communicate what should be built and why.
- Configure products, pricing, contracting flows, and claims-operation workflows on the platform.
- Manage third-party integrations, including BDX, APIs, and data exchanges, and explain technical documentation to partner and provider IT teams.
- Provide first-level technical support by debugging incidents, resolving issues that do not require development, and escalating the rest with a diagnosis.
- Monitor tenant conversion, data quality, incidents, and platform availability.
- Build AI prototypes with clients when useful for testing solutions before technical stabilization.
Requirements
- 3–6 years of experience in startups, scale-ups, product companies, or technology consulting.
- Strong technical foundation, including reading code, working with APIs and databases, using SQL, and investigating issues to their root cause.
- Experience in technical support or incident management and third-party integrations.
- Experience bridging business and technology with customers, negotiating scope and timelines, and communicating necessary tradeoffs.
- Ability to prioritize, challenge proposals with evidence, and write specifications that technical teams can implement.
- Ability to build AI prototypes to test solutions with customers.
- Very high Spanish proficiency, good English proficiency, and willingness to travel occasionally.
- Preferred: experience as a Technical Product Owner, Technical Account Manager, Solutions Engineer, or B2B implementation consultant.
- Preferred: knowledge of insurance or financial services, white-label or configurable SaaS platforms, large corporations, support SLAs, or observability tools.
Benefits
- Competitive salary based on experience.
- Flexible working hours.
- Remote work, with an optional office in Madrid.
- Growth plan in an expanding company.
- Work directly with leading insurers in Spain and abroad.
- Flexible compensation, health insurance, Tuio policies, home-office equipment, and team-building events.
- Opportunity to join a new, highly visible business line with end-to-end ownership and AI integrated into daily work.
Tech Stack
Categories
Forward Deployed
