MS DYNAMICS 365 CRM - Technical Lead
DXC Technology2 months ago
Cairo, EgyptStaff+
Responsibilities
- Lead the technical design, development, customization, implementation, and delivery governance of Microsoft Dynamics 365 CRM and Customer Engagement solutions.
- Configure Dynamics 365 entities/tables, forms, views, dashboards, business rules, workflows, security roles, and business process flows.
- Develop plugins, custom workflow activities, custom actions/APIs, PCF controls, ribbon commands, client-side extensions, and reusable components.
- Design and implement integrations using REST/SOAP APIs, Azure Integration Services, Logic Apps, Azure Functions, Service Bus, and third-party platforms.
- Build and extend Power Apps, Power Automate, Dataverse, and Power Pages solutions.
- Support requirements analysis, fit-gap workshops, technical design, estimation, solution architecture reviews, data migration, data cleansing, and integration mapping.
- Manage solution packaging, deployment, environment strategy, release management, and Azure DevOps pipelines.
- Troubleshoot CRM issues, optimize performance, support security compliance, and provide production support.
- Own delivery planning, effort estimation, task allocation, design reviews, code quality, release readiness, and escalation management.
- Provide hands-on technical leadership, code reviews, solution guidance, mentoring, and coaching to CRM developers and consultants.
Requirements
- At least 5 years of hands-on Microsoft Dynamics 365 CRM/Customer Engagement implementation, customization, integration, and support experience, including technical lead experience.
- Strong expertise in Dynamics 365 Sales, Customer Service, Field Service, Marketing, Dataverse, and Model-Driven Apps.
- Advanced development experience with C#, .NET Framework, .NET Core/.NET 6+, ASP.NET, Web API, REST/SOAP services, JavaScript, TypeScript, HTML, CSS, and SQL Server.
- Experience developing plugins, custom workflow activities, custom actions/APIs, PCF controls, ribbon commands, client-side scripting, and reusable technical components.
- Strong knowledge of Power Platform, including Power Apps, Power Automate, Dataverse security, connectors, environment management, and ALM.
- Experience integrating CRM with ERP, contact center, portal, payment, middleware, and third-party enterprise systems.
- Hands-on experience with Azure Functions, Logic Apps, Service Bus, Key Vault, App Services, Application Insights, and Azure DevOps.
- Understanding of solution architecture, security roles, field-level security, data governance, performance optimization, and environment strategy.
- Experience with data migration, data quality, integration mapping, and reporting using SSIS, KingswaySoft, Power BI, FetchXML, SQL, or Dataflows.
- Ability to prepare technical design, deployment, code review, production support, and handover documentation.
- Strong leadership experience coordinating distributed technical teams, managing technical risks, and following Microsoft implementation and project delivery standards.
- Experience working in Egypt or supporting Egypt-based enterprise or government clients is preferred, and Arabic is advantageous.
- Microsoft certifications in Dynamics 365 Customer Engagement, Power Platform, Azure Developer, or Solution Architect are preferred.
- Experience with Omnichannel for Customer Service, Customer Insights, Power Pages, Copilot Studio, or AI-enabled CRM scenarios is advantageous.
- Exposure to automated testing, enterprise release governance, DevSecOps, Agile/Scrum, or SAFe is a plus.
- Knowledge of MEA delivery practices, data protection, cybersecurity, and public-sector delivery requirements is desirable.
Benefits
- DXC prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
- The company promotes an inclusive environment where employees can thrive.
Tech Stack
Categories
About DXC Technology
DXC Technology is a public IT services and consulting company that runs and modernizes mission-critical systems for large enterprises and governments. It provides managed services, cloud migration and operations, cybersecurity, application development, and industry BPS, monetizing through long-term outsourcing and consulting engagements. Formed in 2017 from the merger of CSC and HPE Enterprise Services, DXC is headquartered in Ashburn, Virginia and trades on the NYSE as DXC.