MS DYNAMICS 365 CRM - Technical Lead
DXC Technology2 days ago
Responsibilities
- Lead the technical design, development, customization, implementation, and delivery governance of Microsoft Dynamics 365 CRM and Customer Engagement solutions.
- Configure Dynamics 365 entities/tables, forms, views, dashboards, business rules, workflows, security roles, and business process flows.
- Develop plugins, custom workflow activities, custom actions/APIs, PCF controls, ribbon commands, client-side extensions, and reusable components.
- Design and implement integrations using REST/SOAP APIs, Azure Integration Services, Logic Apps, Azure Functions, Service Bus, and third-party platforms.
- Build and extend Power Apps, Power Automate, Dataverse, and Power Pages solutions.
- Support requirements analysis, fit-gap workshops, technical design, estimation, solution architecture reviews, data migration, data cleansing, and integration mapping.
- Manage solution packaging, deployment, environment strategy, release management, and Azure DevOps pipelines.
- Troubleshoot CRM issues, optimize performance, support security compliance, and provide production support.
- Own delivery planning, effort estimation, task allocation, design reviews, code quality, release readiness, and escalation management.
- Provide hands-on technical leadership, code reviews, solution guidance, mentoring, and coaching to CRM developers and consultants.
Requirements
- At least 5 years of hands-on Microsoft Dynamics 365 CRM/Customer Engagement implementation, customization, integration, and support experience, including technical lead experience.
- Strong expertise in Dynamics 365 Sales, Customer Service, Field Service, Marketing, Dataverse, and Model-Driven Apps.
- Advanced development experience with C#, .NET Framework, .NET Core/.NET 6+, ASP.NET, Web API, REST/SOAP services, JavaScript, TypeScript, HTML, CSS, and SQL Server.
- Experience developing plugins, custom workflow activities, custom actions/APIs, PCF controls, ribbon commands, client-side scripting, and reusable technical components.
- Strong knowledge of Power Platform, including Power Apps, Power Automate, Dataverse security, connectors, environment management, and ALM.
- Experience integrating CRM with ERP, contact center, portal, payment, middleware, and third-party enterprise systems.
- Hands-on experience with Azure Functions, Logic Apps, Service Bus, Key Vault, App Services, Application Insights, and Azure DevOps.
- Understanding of solution architecture, security roles, field-level security, data governance, performance optimization, and environment strategy.
- Experience with data migration, data quality, integration mapping, and reporting using SSIS, KingswaySoft, Power BI, FetchXML, SQL, or Dataflows.
- Ability to prepare technical design, deployment, code review, production support, and handover documentation.
- Strong leadership experience coordinating distributed technical teams, managing technical risks, and following Microsoft implementation and project delivery standards.
- Experience working in Egypt or supporting Egypt-based enterprise or government clients is preferred, and Arabic is advantageous.
- Microsoft certifications in Dynamics 365 Customer Engagement, Power Platform, Azure Developer, or Solution Architect are preferred.
- Experience with Omnichannel for Customer Service, Customer Insights, Power Pages, Copilot Studio, or AI-enabled CRM scenarios is advantageous.
- Exposure to automated testing, enterprise release governance, DevSecOps, Agile/Scrum, or SAFe is a plus.
- Knowledge of MEA delivery practices, data protection, cybersecurity, and public-sector delivery requirements is desirable.
Benefits
- DXC prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
- The company promotes an inclusive environment where employees can thrive.
Tech Stack
Categories
About DXC Technology
DXC Technology helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Instagram: https://www.instagram.com/dxctechnology Youtube: https://www.youtube.com/DXCTechnology TikTok: https://www.tiktok.com/@dxc_technology