Senior Software Engineer – ServiceNow
ZEISS Group3 months ago
Bengaluru, IndiaSenior
Responsibilities
- Implement and operate ServiceNow solutions within the DevOps team while minimizing technical debt and maintaining platform sustainability.
- Develop custom catalog items, forms, modules, portal components, workflows, business rules, scripts, scheduled jobs, UI policies, UI actions, and notifications.
- Design and maintain Request Fulfillment, Service Catalog, approval workflow, standard change request, and notification solutions.
- Manage ServiceNow platform security using ACLs, roles, groups, governance, and compliance practices.
- Perform data migration, transformation, bulk data loading, reporting, dashboard development, and KPI visualization.
- Integrate ServiceNow with external enterprise systems using REST, SOAP, Import Set APIs, MID Server, and other integration technologies.
- Collaborate with stakeholders, product owners, process owners, and technical teams on requirements, solution design, development, testing, and delivery.
- Troubleshoot incidents, perform root cause analysis and defect remediation, optimize performance, and provide production support.
- Drive reusable, maintainable automation frameworks and evaluate AI technologies for development and operational efficiency.
Requirements
- Completed degree in Computer Science, Information Technology, Software Engineering, or a related field.
- At least 5 years of professional experience as a ServiceNow Application Specialist or Developer, with a strong focus on Request Fulfillment and Service Catalog.
- Strong hands-on JavaScript experience, including object-oriented programming and ServiceNow scripting best practices.
- Deep expertise in Service Catalog, Request Fulfillment, approval workflows, standard change requests, notifications, and catalog development.
- Strong knowledge of Flow Designer, IntegrationHub, Workflow Automation, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Scheduled Jobs.
- Experience reverse engineering system components and dependencies inside and outside ServiceNow, including external systems, MID Server, and PowerShell integrations.
- Proven experience designing integrations with REST, SOAP, and ServiceNow Import Set technologies.
- Experience with CMDB data modeling, relationship management, data quality governance, and configuration item lifecycle management.
- Experience with Service Portal technologies, AngularJS, CSS, and Employee Center Pro customization and configuration.
- Experience with troubleshooting, performance optimization, root cause analysis, production support, ServiceNow implementation projects, data migration, transformations, and platform upgrades.
- Understanding of platform security, ACLs, role-based access controls, governance practices, and Agile/Scrum delivery in cross-functional DevOps teams.
- Basic knowledge of AI technologies and ServiceNow AI platform capabilities such as Now Assist.
- ITIL Foundation and ServiceNow Certified System Administrator or Certified Application Developer certifications are advantageous.
- Experience designing scalable automation frameworks and enterprise workflow solutions is highly desirable.
Tech Stack
Categories
About ZEISS Group
ZEISS Group develops and sells optics and optoelectronics for semiconductor makers, manufacturers, clinicians, researchers, and consumers, spanning lithography systems, industrial metrology, medical devices, microscopes, and eyeglass and camera lenses. Founded in 1846 and headquartered in Oberkochen, Germany, the company is wholly owned by the Carl Zeiss Foundation. It operates globally and generates around €12 billion in annual revenue across segments including Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology, and Consumer Markets.