Senior Software Engineer – ServiceNow
ZEISS Group2 hours ago
Bengaluru, IndiaSenior
Responsibilities
- Implement and operate ServiceNow solutions within the DevOps team while minimizing technical debt and maintaining platform sustainability.
- Develop custom catalog items, forms, modules, portal components, workflows, business rules, scripts, scheduled jobs, UI policies, UI actions, and notifications.
- Design and maintain Request Fulfillment, Service Catalog, approval workflow, standard change request, and notification solutions.
- Manage ServiceNow platform security using ACLs, roles, groups, governance, and compliance practices.
- Perform data migration, transformation, bulk data loading, reporting, dashboard development, and KPI visualization.
- Integrate ServiceNow with external enterprise systems using REST, SOAP, Import Set APIs, MID Server, and other integration technologies.
- Collaborate with stakeholders, product owners, process owners, and technical teams on requirements, solution design, development, testing, and delivery.
- Troubleshoot incidents, perform root cause analysis and defect remediation, optimize performance, and provide production support.
- Drive reusable, maintainable automation frameworks and evaluate AI technologies for development and operational efficiency.
Requirements
- Completed degree in Computer Science, Information Technology, Software Engineering, or a related field.
- At least 5 years of professional experience as a ServiceNow Application Specialist or Developer, with a strong focus on Request Fulfillment and Service Catalog.
- Strong hands-on JavaScript experience, including object-oriented programming and ServiceNow scripting best practices.
- Deep expertise in Service Catalog, Request Fulfillment, approval workflows, standard change requests, notifications, and catalog development.
- Strong knowledge of Flow Designer, IntegrationHub, Workflow Automation, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Scheduled Jobs.
- Experience reverse engineering system components and dependencies inside and outside ServiceNow, including external systems, MID Server, and PowerShell integrations.
- Proven experience designing integrations with REST, SOAP, and ServiceNow Import Set technologies.
- Experience with CMDB data modeling, relationship management, data quality governance, and configuration item lifecycle management.
- Experience with Service Portal technologies, AngularJS, CSS, and Employee Center Pro customization and configuration.
- Experience with troubleshooting, performance optimization, root cause analysis, production support, ServiceNow implementation projects, data migration, transformations, and platform upgrades.
- Understanding of platform security, ACLs, role-based access controls, governance practices, and Agile/Scrum delivery in cross-functional DevOps teams.
- Basic knowledge of AI technologies and ServiceNow AI platform capabilities such as Now Assist.
- ITIL Foundation and ServiceNow Certified System Administrator or Certified Application Developer certifications are advantageous.
- Experience designing scalable automation frameworks and enterprise workflow solutions is highly desirable.
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