4 hours ago
Remote, United StatesSenior
Base Salary
$150k - $205k/yr
Responsibilities
- Provide technical customer support for the Wiz product and troubleshoot complex customer issues.
- Identify cases requiring technical or strategic escalation and coordinate incident requests with product or engineering teams.
- Serve as a subject matter lead for core Wiz product technologies, including security, networking, and cloud technologies.
- Create, maintain, and publish documentation and training materials.
- Mentor and coach team members on case management and technical skills.
- Participate in after-hours, holiday, and weekend on-call rotations.
- Design and implement automation and scalable solutions for the support organization.
Requirements
- Work 9 a.m. to 6 p.m. EST/EDT.
- At least 7 years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role.
- At least 3 years of experience with Azure, AWS, or GCP.
- At least 2 years of hands-on Kubernetes experience, including AKS, GKS, or EKS.
- Experience reading or debugging Java, Python, Shell, JavaScript, or JSON code.
- Proficiency with command-line tools and Linux environments.
- At least 3 years of technical escalation support experience in a Tier 2 or Tier 3 environment is preferred.
- At least 2 years of deep technical and architectural knowledge of security, networking, and cloud technologies is preferred.
- Meet the EAR Part 772 and ITAR 120.15 definition of a U.S. person and reside in the contiguous United States.
Benefits
- Full-time position with benefits.
- Includes after-hours, holiday, and weekend support coverage through an on-call rotation.
Categories
Solutions Engineering
About Wiz, Inc.
Wiz builds a cloud security platform (often described as CNAPP) for enterprises that maps risks across code, cloud infrastructure, identities, and runtime to prioritize remediation. It provides agentless scanning and graph-based context across AWS, Azure, GCP, and Kubernetes, sold as subscription SaaS. Founded in 2020 and headquartered in New York, the company focuses on securing complex multi-cloud environments for global enterprises.