Principal Service Engineer
Providence4 days ago
Hyderābād, IndiaStaff+
Responsibilities
- Lead end-to-end architecture, solution design, development, and implementation for enterprise ServiceNow ITOM environments.
- Design and implement Discovery, Service Mapping, Event Management, Orchestration, automation, and hybrid/cloud infrastructure visibility capabilities.
- Define scalable platform architecture, integration patterns, MID Server strategy, environment standards, and technical guardrails.
- Architect and govern CMDB implementations aligned with CSDM, including CI classes, service models, relationships, reconciliation, identification, ownership, and data quality.
- Align ServiceNow implementations with enterprise architecture, business capability models, application portfolios, technical standards, and service dependency models.
- Develop and configure ServiceNow applications using JavaScript, Glide API, Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, IntegrationHub, and workflows.
- Build and optimize Discovery patterns, probes, sensors, and integrations with enterprise tools and cloud platforms.
- Design integrations with Active Directory, SCCM, monitoring tools, cloud platforms, HR systems, and ERP platforms using REST, SOAP, JDBC, and other standard methods.
- Establish architecture standards and best practices, mentor developers and engineers, perform code reviews, and provide technical leadership.
- Lead stakeholder workshops, clarify requirements, define solution roadmaps, support implementation planning, and assist with upgrades, performance optimization, security compliance, and release readiness.
Requirements
- 10–16 years of overall IT experience with strong ServiceNow development, architecture, and enterprise implementation experience.
- Deep hands-on expertise with ServiceNow ITOM modules including Discovery, Service Mapping, Event Management, CMDB, and Orchestration or Automation.
- Deep understanding of CSDM, service modeling, CMDB architecture, CI relationships, reconciliation, identification rules, and governance.
- Experience aligning ServiceNow implementations with enterprise architecture, business capability models, and application or service portfolios.
- Strong development experience with JavaScript, Glide API, Flow Designer, IntegrationHub, and standard ServiceNow customization techniques.
- Experience with hybrid or cloud environments and enterprise integrations.
- Strong stakeholder communication, technical leadership, solution governance, and enterprise consulting or advisory skills.
- Preferred experience with AWS, Azure, or GCP for Discovery, infrastructure visibility, and service mapping.
- Understanding of ITIL and ITSM processes and how CMDB and CSDM support incident, problem, change, and service operations.
- Preferred exposure to application portfolio management, technology standards, architecture repository integration, customer workshops, or presales engagements.
- Preferred ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist – ITOM, ServiceNow Certified Application Developer, or ServiceNow Certified Technical Architect certifications.
Tech Stack
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