13 hours ago
Sydney, AustraliaSenior
Responsibilities
- Act as a trusted technical advisor on high-value payments and financial-services implementations and expansions.
- Translate customer requirements into scalable architectures, integration approaches, system configurations, and solution designs.
- Partner with sales teams on technical discovery and recommend API and third-party connector integration blueprints.
- Troubleshoot integration challenges and guide customers through complex configuration decisions through go-live and early optimization.
- Create internal documentation, playbooks, and lightweight tooling for integration-heavy use cases.
- Share customer pain points and integration feedback with Product and Engineering to influence roadmap priorities.
- Coordinate cross-functional teams and external stakeholders to deliver projects on time, within scope, and to a high quality standard.
Requirements
- Bachelor’s degree in a related field such as Business, Finance, Engineering, or Information Systems, or equivalent practical experience.
- At least 8 years of experience in technical pre-sales or managing complex, multi-stakeholder technology or financial-services implementations.
- At least 8 years of client-facing delivery or professional services experience in environments such as SaaS, fintech, consulting, systems integration, or enterprise implementation.
- Demonstrated success delivering cross-functional projects involving executives, technical teams, and operations stakeholders.
- Exceptional written, verbal, communication, and presentation skills, including leading steering meetings and influencing without direct authority.
- Preferred: hands-on experience with API-based payments integrations or products.
- Preferred: experience managing strategic or enterprise engagements within broader account teams while protecting technical quality and scope.
- Preferred: ability to operate effectively in fast-moving, ambiguous environments.
Benefits
- Sydney-based role with three days in the office.
- Implementation coverage across APAC.
Categories
Solutions Engineering
About Airwallex
Airwallex builds a global payments and financial operations platform for businesses, offering payment acceptance, multi-currency accounts, FX and transfers, card issuing, treasury and spend management via APIs and web apps. It monetizes through transaction and foreign-exchange fees and related account services. Founded in Melbourne in 2015 and privately held, the company serves customers worldwide, with notable users including Brex, Canva and Qantas.