2 months ago
Responsibilities
- Discover agency problems onsite and translate them into compliant solutions tied to mission outcomes.
- Design, configure, integrate, extend, test, and ship AI agents, workflows, automations, integrations, and data pipelines using Axon’s platform and products.
- Own deployment, adoption, optimization, and ongoing customer success for working solutions in production.
- Build and deploy AI-powered workflows involving agents, prompts, RAG, and evaluations, then drive hands-on adoption with end users.
- Assess workflows, define success metrics and baselines, and iterate based on usage, workflow impact, adoption, and mission outcomes.
- Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services.
- Build relationships with agency leadership and operational stakeholders and lead QBRs, mission reviews, and strategic planning.
- Capture customer insights, workflow patterns, and adoption barriers to influence Product and Engineering roadmaps.
- Turn one-off implementations into reusable playbooks and operational frameworks and identify expansion opportunities based on demonstrated impact.
- Maintain a consistent onsite presence of approximately 3–4 days per week and support Sales-to-Post-Sales onboarding and handoff.
Requirements
- Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments.
- Demonstrated experience shipping working automations, agents, workflows, integrations, or AI-enabled tools in customer environments, including configuring products and writing integration logic.
- Ability to work across hardware, software, cloud, AI-enabled technologies, and integrated systems.
- Strong communication skills with technical teams and senior stakeholders, including command staff in mission-critical environments.
- Ability to own ambiguous, fast-changing work and navigate priorities across Product, Engineering, Sales, Support, and Services.
- Ability to obtain and maintain CJIS compliance and adhere to security standards.
- Former law enforcement or military experience is preferred but not required.
- Experience in public safety, law enforcement, corrections, or other mission-critical operational environments is preferred.
- Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems is preferred.
- Background in forward-deployed engineering, solutions architecture, or operational transformation at scale is preferred.
Benefits
- Competitive salary and 401(k) with employer match
- Discretionary paid time off
- Paid parental leave for all employees
- Medical, dental, and vision plans
- Fitness programs
- Emotional and mental wellness support
- Learning and development programs
- Approximately 3–4 days per week onsite at the strategic agency account
- Office snacks
Categories
Forward Deployed
About Axon
Axon builds TASER energy devices, body and in-car cameras, sensors, and a cloud software suite for managing evidence, records, and real-time operations used by law enforcement, public safety agencies, and enterprises. Revenue comes from hardware sales bundled with SaaS subscriptions and services across its Axon Evidence and Records platforms. Founded in 1993 and headquartered in Scottsdale, Arizona, Axon Enterprise is a NASDAQ-listed public company serving police departments and government customers globally.