3 months ago
Base Salary
$200k - $400k/yr
Responsibilities
- Design and implement high-throughput data pipelines and streaming systems with strong SLOs, runbooks, and actionable telemetry
- Build and operate real-time and batch ingestion infrastructure
- Own analytical data-layer schema design, query performance, and cost optimization
- Partner with research and product teams to architect data solutions, evaluate performance, and scale new features
- Optimize pipeline and query latency through data-path tuning, caching, and partitioning
- Lead Terraform infrastructure-as-code and GitOps practices for data systems, including reusable modules and policy-as-code
- Participate in on-call operations and reduce toil through automation and elimination of recurring data issues
Requirements
- 5+ years of experience building and operating production data infrastructure at scale
- Hands-on experience with ClickHouse and Kafka or equivalent technologies such as MSK, Pub/Sub, or RabbitMQ, plus Flink or dbt
- Experience meeting high-availability and low-latency targets across streaming and batch workloads
- Strong observability and incident-response experience with tools such as OpenTelemetry, Prometheus/Grafana, or Datadog
- Experience with CDC tooling such as Debezium and orchestration frameworks such as Airflow, Dagster, or Prefect is preferred
- Familiarity with Spark or Dask for large-scale data processing is preferred
- Experience with Snowflake, BigQuery, Redshift, or Databricks is preferred
- Strong Kubernetes experience with GKE, EKS, or AKS and multi-cloud exposure to GCP, AWS, or Azure is preferred
- Experience as an early data, platform, or infrastructure engineer and with customer-managed deployments is preferred
- Clear written communication and the ability to turn ambiguous data requirements into reliable designs
Benefits
- Take-what-you-need vacation policy; UK employees receive 25 days of statutory leave
- Medical, dental, and vision benefits for employees and families
- Life insurance and disability benefits
- Retirement plan, such as a 401(k) or pension
- Parental leave
- Fertility and family-building benefits through Carrot
- Daily lunches and snacks in the office
- Full-time, in-office position
Tech Stack
Amazon RedshiftApache AirflowApache FlinkApache KafkaApache SparkAWSAzureClickHouseDatabricksDatadogdbtGoogle BigQueryGoogle Cloud PlatformGrafanaKubernetesPrometheusRabbitMQSnowflakeTerraform
Categories
Data EngineeringDevOps
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.