Solution Architect, Salesforce - Service Cloud Voice, Contact Center
FormativGroup5 hours ago
Base Salary
$150k - $180k/yr
Responsibilities
- Provide strategic and technical architecture advice for client Salesforce solutions.
- Lead pre-sales and engagement architecture activities, including solution design, feasibility validation, and technical proposal development.
- Translate business and technical requirements into scalable technical solutions and recommendations.
- Model client processes, architectures, data structures, and supporting information.
- Develop enterprise-grade Salesforce information architecture and processes.
- Align business strategy with technology direction and establish architecture and development standards.
- Design integrations between Salesforce products and client architectures.
- Support project managers throughout the software development process.
- Assign and monitor work for technical consultants while providing guidance and assistance.
- Oversee solution development and configuration to ensure quality delivery.
Requirements
- 8+ years of experience in the Salesforce ecosystem, including at least 2+ years architecting within Salesforce and enterprise architecture experience.
- Hands-on experience with Salesforce Contact Center, Service Cloud Voice, and Amazon Connect.
- Mandatory Salesforce Developer, Consultant, and Architect certifications.
- Extensive pre-sales solutioning and engagement architecture experience.
- Expertise across multiple Salesforce Cloud product sets, including familiarity with Sales Cloud, Service Cloud, and the Force.com Platform.
- Previous Salesforce consulting or development experience and experience with related technologies.
- Experience with integration and security design principles and preparing and presenting technical design documents.
- Experience building engineering excellence across quality, security, performance, scalability, and availability.
- Experience with HTML, CSS, and JavaScript.
- Experience working in an Agile project environment.
- Strong communication skills for technical and non-technical audiences and adaptability to new domain requirements.
- Authorization to work for any U.S. employer without current or future visa sponsorship.
Benefits
- Remote work arrangement.
- Medical, dental, and vision benefits.
- 401(k).
- Paid time off.
- Potential eligibility for discretionary bonuses, commissions, or other incentive programs.
- Position is limited to candidates residing in the listed U.S. states or Washington, DC.
Tech Stack
Categories
Solutions Engineering
About FormativGroup
Modern organizations depend on business systems that work in concert. FormativGroup enables our clients by connecting their processes and workflows, applications, and layers of data in ways that reflect how the business needs to operate. We help organizations knock down technology barriers, integrate workflows, and design connected data ecosystems, so information is available where and when they need it most. We are industry-centric consultants with expertise in design AND execution, working across your ecosystem to future-proof your business environment. See how you can transform possibility into progress with FormativGroup.