Base Salary
$153k - $210k/yr
Responsibilities
- Improve the reliability, availability, and performance of Ridgeline's production SaaS platform.
- Build automation that increases engineering velocity and reduces operational toil.
- Own and improve production observability through metrics, structured logging, distributed tracing, dashboards, and actionable alerting.
- Design and enhance CI/CD pipelines, deployment automation, progressive delivery strategies, and rollback mechanisms.
- Define and improve SLIs, SLOs, and error-budget practices.
- Identify capacity constraints and reliability risks before they affect customers.
- Participate in on-call rotations, triage production issues, coordinate incident response, and drive issues to resolution.
- Lead blameless postmortems and implement long-term platform resilience improvements.
- Partner with software engineers on infrastructure design reviews for operable and scalable services.
- Develop Infrastructure as Code solutions using Terraform and AWS best practices.
- Collaborate across a distributed engineering organization and foster a culture of ownership and continuous improvement.
Requirements
- 3–6 years of experience in Site Reliability Engineering, DevOps, Platform Engineering, or a related discipline.
- At least 2 years supporting mission-critical production SaaS workloads running on AWS.
- Experience operating production systems where uptime, performance, and reliability are business critical.
- Hands-on experience with AWS services including EC2, ECS or EKS, RDS, S3, IAM, CloudWatch, and managed database or messaging services.
- Experience with observability, including monitoring, alerting, distributed tracing, and production diagnostics.
- Experience designing or significantly improving CI/CD pipelines using GitHub Actions, CircleCI, Buildkite, or similar platforms.
- Experience with blue/green, canary, or progressive deployment strategies.
- Proficiency in Python, Go, Bash, or another scripting language used for automation and tooling.
- Experience implementing Infrastructure as Code using Terraform.
- Ability to participate in on-call rotations and lead incident response.
- Strong communication, analytical, troubleshooting, collaboration, mentoring, and learning skills.
- Demonstrated ability to make measurable improvements to platform reliability, operational efficiency, or developer productivity.
- Bachelor's degree in Computer Science, Information Systems, or a related technical discipline is a bonus.
- Bonus experience with Kubernetes, Helm, chaos engineering, fault injection, SLO and error budget programs, Kotlin, Node.js, TypeScript, and highly distributed cloud-native applications.
- Must be authorized to work in the United States without employer sponsorship.
Benefits
- Hybrid work in Reno, NV; San Ramon, CA; or New York City.
- Unlimited vacation.
- Educational and wellness reimbursements.
- $0-cost employee insurance plans.
- Eligibility to participate in the Company Stock Plan.
- Opportunities for career advancement.
Tech Stack
Categories
About Ridgeline
Ridgeline® is the first front-to-back system of record for investment managers. Founded by visionary entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday), the company was created to modernize an industry held back by outdated, disconnected technology. Powered by a single, real-time data set and embedded AI, Ridgeline helps firms automate complexity, accelerate collaboration, and deliver tailored client experiences at scale, without added headcount or risk. Ridgeline is headquartered in Lake Tahoe, with offices in New York, Reno, and the Bay Area, and is recognized by Fast Company as a “Best Workplace for Innovators,” by Frost & Sullivan as a “Technology Innovation Leader,” and by The Software Report as a “Top 100 Software Company.”