Staff Software Engineer – SRE & AIOps
ServiceNow5 hours ago
Responsibilities
- Design, deploy, and operate enterprise-scale Kubernetes clusters across hybrid and multi-cloud environments.
- Build closed-loop auto-remediation systems using anomaly detection, machine learning, and agentic AI to reduce MTTR and operational toil.
- Evolve monitoring, incident management, log aggregation, and observability tooling for global follow-the-sun operations.
- Establish SLOs, error budgets, alerting policies, automated runbooks, and incident response practices.
- Develop Infrastructure-as-Code frameworks and GitOps pipelines for reproducible and auditable infrastructure deployments.
- Architect hybrid cloud and data center operations, including workload migration, disaster recovery, edge computing, and multi-region cost optimization.
- Promote containerization, microservices, DevOps, CI/CD, service mesh, and network security practices.
- Design on-call rotations, escalation policies, incident command systems, and post-incident review processes.
- Mentor SRE and infrastructure engineers on reliability, automation, incident investigation, and AI applications.
- Drive systematic automation and a blameless, data-driven culture of continuous improvement.
Requirements
- 8+ years in software engineering or infrastructure operations, including 5+ years in SRE, DevOps, or cloud platform engineering with a bachelor's degree; alternatively, 6 years with a master's degree, 3 years with a PhD, or equivalent experience.
- 4+ years of hands-on experience designing, deploying, and operating production Kubernetes clusters at scale.
- Strong expertise in Kubernetes operations, including cluster design, node management, orchestration, quotas, networking, security controls, and troubleshooting.
- Hands-on experience with at least two of AWS, Azure, and GCP and their relevant compute, networking, storage, and observability services.
- Experience designing and implementing automated incident remediation, anomaly detection, alert correlation, runbook automation, and self-healing systems.
- Experience with Infrastructure-as-Code tools such as Terraform or CloudFormation and GitOps platforms.
- Strong Linux administration, systems troubleshooting, and scripting experience with Python, Go, or Bash.
- Understanding of distributed systems challenges including eventual consistency, cascading failures, and network partitions.
- Experience with 24/7 follow-the-sun on-call operations, escalation policies, runbooks, and incident response.
- Hands-on experience with on-premises infrastructure, hybrid networking, disaster recovery, and cloud workload migration.
- Experience applying AI and machine learning to infrastructure operations, including predictive alerting and intelligent remediation.
- Bachelor's degree in computer science, computer engineering, or a related field, or equivalent professional experience.
- Preferred qualifications include Kubernetes certification such as CKA or CKAD, service mesh or advanced Kubernetes networking experience, hybrid-cloud cost optimization experience, and infrastructure team mentoring experience.
Benefits
- Base pay is listed in Canadian dollars, with health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- The role has a Flexible work persona under ServiceNow's distributed work model.
- This is a regular employee position in the AMS - North America and Canada region.
Categories
DevOpsSite Reliability
About ServiceNow
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. For more information, visit www.servicenow.com.