ServiceNow Quality Engineer
TELUS Digitalabout 7 hours ago
Remote, Canada +2 moreMid Level / Senior
H1B Sponsor
Responsibilities
- Own the complete quality assurance strategy for each sprint within ServiceNow.
- Write clear, well-structured test cases and test scripts with explicit pass/fail criteria.
- Participate in Agile ceremonies focusing on quality gates and acceptance criteria validation.
- Track quality progress, surface defects, and prioritize testing efforts.
- Design, develop, and maintain automated test suites using the ServiceNow ATF.
- Perform hands-on manual testing to validate configurations and ensure end-to-end quality.
- Conduct test planning sessions with stakeholders to define test scope and acceptance criteria.
- Leverage Generative AI tools to accelerate testing deliverables.
- Maintain accurate quality documentation within ServiceNow.
- Identify and champion quality process improvements and automation opportunities.
Requirements
- 3-5 years of QA/Testing experience with at least 2 years in a ServiceNow QA/testing role.
- Hands-on experience with the ServiceNow Automated Test Framework (ATF).
- Experience using the ServiceNow Agile Development module for test management.
- Demonstrated testing experience on ServiceNow ITSM and/or CSM modules.
- Strong understanding of ITIL processes related to testing.
- Manual testing expertise including test case design and exploratory testing.
- Excellent communication and facilitation skills for leading UAT sessions.
- Familiarity with Generative AI tools for testing activities.