1 day ago
Remote, United States or Seattle, WA, USASenior
Responsibilities
- Act as a trusted technical advisor to enterprise customers and their partners.
- Develop and execute customer service delivery plans that assess implementations and promote best practices.
- Design, develop, deploy, optimize, and modernize Dynamics 365, Power Platform, CRM, integration, automation, and AI-powered solutions.
- Manage solution architecture, performance tuning, customization, troubleshooting, code reviews, governance, and application lifecycle management.
- Deliver technical training and improve training content through feedback and new material development.
- Troubleshoot customer issues, provide education, and mitigate technical blockers.
- Assess environment health and recommend improvements to scalability, stability, performance, maintainability, security, and reliability.
- Build and integrate Dynamics 365 Customer Engagement solutions using client-side scripting, server-side plugins, and data integration tools.
- Design, configure, extend, troubleshoot, and deploy enterprise agents with Microsoft Copilot Studio and related Microsoft platforms.
- Manage solution packaging, pipelines, version control, testing, and safe promotion across development and production environments.
Requirements
- Minimum 8 years of experience with Dynamics 365 Customer Engagement Online and Power Platform.
- Minimum associate’s degree or higher.
- Current knowledge of Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and Dynamics 365 Customer Insights - Journeys and Data.
- Experience administering Dynamics 365 CE and Power Platform environments, including configuration, security, governance, and system upkeep.
- Hands-on experience with TypeScript, JavaScript, C# Dataverse plugins, CRM integrations, and data integration tools.
- Experience with CRM infrastructure, installation, deployment, customization, data models, forms, views, workflows, performance tuning, optimization, and cloud migration.
- Experience with Dynamics CRM 2015 or later build versions, upgrades, and on-premises architecture.
- Understanding of SQL, IIS, networking, client-side troubleshooting, environment health assessments, and data recovery planning.
- Experience managing solution lifecycle processes including source control, pipelines, automated testing, Power Platform CLI, and GitHub Copilot.
- Experience designing, configuring, extending, troubleshooting, and deploying production agents with Microsoft Copilot Studio.
- Understanding of agent instructions, grounding, tools, actions, connectors, APIs, authentication, orchestration, and MCP.
- Ability to review AI and agent solutions for security, data access, responsible AI, governance, reliability, performance, and enterprise readiness.
- Experience with Power Platform governance and center of excellence practices, Microsoft certifications, Dynamics 365 Project Operations, Microsoft Azure AI services, and modern AI-assisted engineering practices is preferred.
- Strong English communication, consulting, customer-facing, technical training, problem-solving, troubleshooting, collaboration, and continuous-learning skills are preferred.
Benefits
- Accenture Flex provides local fixed-duration, project-based work performed onsite at projects in the employee’s local metro area, reducing or eliminating travel.
- Benefits include medical, dental, vision, long-term disability coverage, a 401(k) plan, paid time off, competitive rewards, and learning resources.
- The posting is anticipated to remain open until 12/14/2026.
Tech Stack
Categories
Solutions Engineering
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.