9 days ago
Remote, WorldwideMid Level / Senior
Base Salary
$90k - $125k/yr
Responsibilities
- Collaborate with product engineering, client experience, and AI engineering teams to resolve issues.
- Meet with customers and internal stakeholders to diagnose potential issues.
- Reproduce, debug, and identify root causes of issues in production and development environments.
- Write detailed technical specifications for product engineers.
- Write performant scripts and database queries to resolve issues.
Requirements
- 3+ years of experience as a Support Engineer or Software Developer with customer-facing responsibilities.
- Working knowledge of MySQL or an equivalent relational database querying language.
- Ability to read and write code in at least one modern programming language.
- Comfortable using Chrome DevTools or equivalent for debugging web applications.
- Proven experience debugging complex API integrations.
- Strong communication and time management skills.
Benefits
- Competitive salaries.
- Remote/hybrid work environment.
- Potential equity compensation for outstanding performance.
- Flexible PTO.
- Company-wide sponsored lunches.
- Company paid disability and life insurance benefits.
- Company paid family and medical leave.
- Medical, dental, and vision insurance benefits.
- Discounted pet insurance.
- FSA/DCA and commuter benefits.
- 401k.
- Complimentary subscription to digital fitness classes and wellness content.
- Recovery suite at HQ with cold plunge, sauna, and shower.