19 hours ago
Base Salary
$106k - $223k/yr
Responsibilities
- Partner with Customer Success Unit leaders, delivery partners, and global teams to enable Success Program delivery across assigned markets.
- Independently lead complex customer engagements, providing architectural guidance, technical excellence, best-practice validation, delivery assurance, knowledge transfer, and closure.
- Own delivery readiness, kickoff, milestone tracking, deliverable submission, documentation, and the complete engagement lifecycle.
- Manage concurrent engagements, priorities, dependencies, and capacity with resource coordinators and delivery stakeholders.
- Monitor and report delivery capacity, customer satisfaction, delivery health, risks, and corrective actions.
- Represent restricted Success Program delivery in regional forums, business reviews, and stakeholder discussions.
- Mentor and enable partner, vendor, local, and global Cloud Solution Architects.
- Pilot new Success Program engagements, provide feedback on delivery content and methodologies, and identify automation and reusable-practice opportunities.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field and 4+ years of relevant technical experience, or equivalent experience.
- Must have an active U.S. Government Top Secret Security Clearance and successfully complete required clearance verification and Microsoft Cloud background checks.
- Must verify U.S. citizenship because of citizenship-based legal restrictions supporting U.S. government customers.
- Preferred experience independently leading technical engagements from discovery and solution design through delivery and closure.
- Preferred experience in U.S. government, sovereign, defense, or highly regulated environments, including GCC or GCC High.
- 5+ years of preferred experience in cloud engineering, architecture, software/infrastructure engineering, or technical consulting, including 4+ years in customer-facing technical roles.
- Broad Azure and/or Microsoft 365 expertise with depth in at least one Microsoft cloud solution area.
- Strong communication, presentation, stakeholder-management, customer-relationship, delivery-planning, documentation, and risk-management skills.
- Knowledge of cloud governance, security, identity, compliance, and landing-zone principles; relevant Microsoft certifications are preferred.
- Familiarity with CMMC requirements and data-handling considerations for Defense Industrial Base customers.
- Ability to coordinate across organizational boundaries, regions, and time zones, work autonomously, manage competing priorities, and travel to customer locations including the Washington, D.C. metro area.
Benefits
- The typical U.S. base pay range is USD $106,400-$203,600 per year; separate ranges apply to the San Francisco Bay Area and New York City metropolitan area.
- Certain roles may be eligible for benefits and other compensation.
- Travel to customer locations may be required for delivery, secure-facility access, or contractual obligations.
- Applications are accepted on an ongoing basis until the position is filled, with the posting open for a minimum of 5 days.
Tech Stack
Categories
Solutions Engineering
About Microsoft
Microsoft develops operating systems, productivity software, cloud services, developer tools, and consumer devices for individuals, enterprises, and governments. Its main products include Windows, Microsoft 365, Azure, Visual Studio/GitHub, Xbox, and LinkedIn; revenue comes from software subscriptions and licenses, cloud consumption, hardware sales, and advertising. Founded in 1975 and headquartered in Redmond, Washington, Microsoft is a public company traded on Nasdaq.