Lead Software Engineer - Enterprise AI Services & Agents
Wellmark, Inc.2 days ago
Des Moines, IA, USAStaff+
Responsibilities
- Lead system development and engineering for highly complex programs, including coding, testing, debugging, deployment, troubleshooting, and production support.
- Design and deliver enterprise assistants, agents, AI services, reusable skills, agentic workflows, and generative AI applications at scale.
- Build backend services, enterprise APIs, microservices, distributed systems, cloud-native solutions, reusable frameworks, SDKs, libraries, templates, and infrastructure components.
- Implement retrieval, search, document understanding, tool-using AI, multi-agent orchestration, context and state management, human escalation, and model and enterprise-system integrations.
- Develop AI evaluation, observability, telemetry, regression testing, quality monitoring, audit, usage, latency, and cost-tracking capabilities.
- Establish enterprise blueprints, engineering standards, secure design practices, and governed AI delivery patterns.
- Coordinate complex integrations, proof-of-concept activities, project proposals, estimates, and solution delivery with company resources and stakeholders.
- Provide technical direction, training, mentoring, design and code reviews, root-cause analysis, troubleshooting, and guidance to engineers and other technology areas.
- Engage customers and Wellmark leaders to translate business needs, communicate trade-offs, advise on technology enhancements, and improve processes and solutions.
- Maintain awareness of industry best practices and provide direction for enterprise standards and responsible AI practices.
Requirements
- Bachelor's degree in Computer Science, MIS, or a related field and at least 5 years of development experience, or 9 years of related and applicable experience.
- Hands-on experience designing, building, deploying, and supporting production generative AI applications, enterprise assistants, agents, agentic workflows, or reusable AI services at enterprise scale.
- Experience with agent frameworks and orchestration technologies such as AWS Strands Agents, Amazon Bedrock Agents, LangGraph, or comparable frameworks.
- Experience with Retrieval-Augmented Generation, enterprise or semantic search, knowledge and structured-data retrieval, document understanding, tool-using AI, multi-agent patterns, APIs, and Model Context Protocol.
- Experience developing AI evaluation frameworks, automated testing, AI observability, distributed tracing, telemetry, quality monitoring, audit evidence, usage measurement, and cost tracking.
- Strong experience building backend services, enterprise APIs, microservices, and distributed systems using RESTful, event-driven, or asynchronous patterns.
- Experience designing AWS cloud-native solutions with infrastructure-as-code tools such as AWS CDK, Terraform, or CloudFormation.
- Experience implementing authentication, authorization, workload identity, data protection, audit logging, policy enforcement, guardrails, and human oversight.
- Experience with unit, integration, contract, and end-to-end testing and CI/CD pipelines using GitHub Enterprise Actions or similar tools.
- Demonstrated ability to lead technically while remaining hands-on, engage customers, translate ambiguous needs into designs, communicate trade-offs, influence stakeholders, and mentor engineers.
- Preferred experience delivering solutions in healthcare, health insurance, financial services, or another regulated industry, including familiarity with HIPAA, SOC 2, privacy, compliance, or responsible AI practices.
- AWS certifications such as AWS Certified Developer, AWS Certified Solutions Architect, or AWS Certified Machine Learning Engineer are preferred.
- Strong analytical problem-solving, communication, collaboration, organizational, time-management, research, root-cause-analysis, and continuous-learning skills, with the ability to work in a changing Agile product-delivery environment.
Benefits
- Wellmark is a mutual insurance company focused on member well-being, sustainability, innovation, and best-in-class service.
- Wellmark is an equal opportunity employer and provides reasonable accommodations during the employment application process.
- Wellmark supports and expects responsible use of AI by its workforce and job seekers.
Categories
About Wellmark, Inc.
Wellmark, Inc. sells health insurance plans and health management programs to individuals, families, and employer groups in Iowa and South Dakota. An independent licensee of the Blue Cross and Blue Shield Association, it serves over 2 million members with access to a national provider network. Founded in 1939 and headquartered in Des Moines, Iowa, Wellmark is privately held.