10 days ago
Durham, NC, USASenior
Responsibilities
- Provide critical systems and business support for global mainframe and distributed technology environments.
- Maintain high availability and support client and internal partner satisfaction.
- Troubleshoot, debug, and reproduce issues in lower pre-production environments.
- Perform mainframe performance tuning and capacity planning to reduce I/O, CPU time, MSUs, and MIPs.
- Use File-AID, Endeavor, InterTest, Abend-AID, and Control-M for file comparison, version management, debugging, testing, and job scheduling.
- Monitor applications and systems using CloudWatch, Datadog, Splunk, and the ELK stack.
- Develop comprehensive documentation for multiple applications or subsystems.
- Collaborate with business stakeholders and technology and support partners to resolve complex problems and explain solutions to technical and non-technical audiences.
Requirements
- Bachelor’s or master’s degree in computer science, software engineering, or a related field.
- At least 8 years of hands-on experience with mainframe platforms.
- Experience supporting critical mainframe environments using COBOL, DB2, CICS, JCL, MQ-Series, SQL, and VSAM files.
- Experience with mainframe performance tuning and capacity planning using Strobe, iStrobe, and Platinum Detector.
- Experience navigating Oracle database environments for triage.
- Experience with File-AID, Endeavor, InterTest, Abend-AID, and Control-M.
- Knowledge of ETL, Informatica, Java, Python, or other distributed languages is preferred.
- Knowledge of AWS, Azure, or GCP cloud platforms.
- Knowledge of financial services or equity compensation is a plus.
- Ability to work autonomously, manage multiple priorities, communicate effectively, and build trusted stakeholder relationships.
Benefits
- Fidelity is transitioning to a full-time onsite working model through a phased regional and role-based rollout; onsite expectations may vary and evolve.
- Immigration sponsorship is not provided for this position.
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About Fidelity
Fidelity’s mission is to strengthen the financial well-being of our customers and deliver better outcomes for the clients and businesses we serve. Fidelity’s strength comes from the scale of our diversified, market-leading financial services businesses that serve individuals, families, employers, wealth management firms, and institutions. With assets under administration of $15.0 trillion, including discretionary assets of $5.9 trillion as of March 31, 2025, we focus on meeting the unique needs of a broad and growing customer base. Privately held for 78 years, Fidelity employs more than 77,000 associates across the United States, Ireland, and India. For our Terms and Conditions, please visit http://go.fidelity.com/LIterms