2 months ago
Remote, PortugalStaff+
Responsibilities
- Design and build MCP servers, clients, schemas, transports, authentication and scoping, versioning, and the internal MCP registry.
- Build A2A capabilities including agent discovery, capability advertisement, task delegation, handoff, message contracts, trust boundaries, and failure semantics.
- Develop the agentic workflow runtime for planning, tool-call loops, state and context management, memory, human-in-the-loop checkpoints, retries, and termination conditions.
- Take complex agent infrastructure problems from prototype through production and debug non-deterministic multi-agent production failures.
- Build evaluation and observability tooling including tracing, evaluation harnesses, regression gates, and cost and latency instrumentation.
- Engineer agent security through tool sandboxing, least-privilege access, prompt-injection defenses, and tool-abuse prevention.
- Make build-versus-buy decisions and collaborate with engineers through code reviews, design reviews, and pairing.
Requirements
- 12+ years of professional software engineering experience while remaining actively hands-on with code.
- Deep hands-on expertise designing and shipping MCP servers and clients.
- Deep hands-on expertise with A2A or equivalent multi-agent communication patterns, including delegation, handoff, and failure handling.
- Proficiency in Java and/or TypeScript/Node.
- Experience building and operating multi-step agentic workflows in production under reliability, latency, and cost constraints.
- Experience building evaluation and observability systems for non-deterministic systems.
- A track record of shipping platform or infrastructure used by other engineers.
- Excellent written and verbal communication skills for explaining agent architecture tradeoffs to non-technical stakeholders.
- Desirable qualifications include contributions to MCP or A2A specifications, open-source agent orchestration projects, agent security and adversarial testing experience, and conference talks or published technical work.
Benefits
- Virtual Office location in Portugal with a flexible-first working culture.
- Mentorship, learning programs, leadership development, and education support.
- Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and families.
- Work on AI-powered technology used by more than 8,000 organizations worldwide.
Tech Stack
Categories
About Genesys
Genesys builds cloud contact center and customer experience software used by enterprises to manage voice and digital interactions, self-service, and workforce engagement. Its Genesys Cloud platform and related tools are sold as subscription services (CCaaS) with AI for routing, automation, and analytics. The company serves more than 8,000 organizations worldwide and is headquartered in Menlo Park, California.