3 hours ago
Pune, IndiaSenior
Responsibilities
- Translate customer requirements into HAM/SAM solution designs, user stories, build specifications, and defensible architecture decisions.
- Facilitate requirements, design, and technical deep-dive workshops with customer architects and onsite counterparts.
- Lead ServiceNow development across configuration, scripting, Flow Designer flows, integrations, unit/system testing, update set or application repository migration, and release hygiene.
- Lead design walkthroughs, sprint playbacks, defect triage, technical status discussions, estimation, risk identification, and dependency management.
- Deliver HAM capabilities covering asset lifecycle management, stockrooms, inventory, transfer orders, procurement integration, asset-CI reconciliation, refresh, audit, Asset Workspace, and mobile capabilities.
- Deliver SAM capabilities covering software discovery, normalization, license imports, reconciliation, compliance positions, publisher packs, software models, and remediation workflows.
- Build on the customer's live CMDB/ITOM footprint while preserving data quality, including CSDM, Discovery, IRE, SCCM/MECM, Intune, and JAMF integrations.
- Set development standards, review supporting developers' work, and coordinate onsite/offshore team members.
Requirements
- At least 7 years of hands-on ServiceNow platform experience, including at least 3 years focused on ITAM HAM/SAM.
- At least two full-cycle HAM and/or SAM Pro implementations delivered from design through hypercare.
- Strong ServiceNow platform architecture and development experience with scoped applications, Flow Designer, IntegrationHub, REST/SOAP integrations, ACL/security models, performance considerations, and instance hygiene.
- Working knowledge of CMDB/ITOM, CSDM, Discovery data flows, and reconciliation on a mature live CMDB.
- Ability to independently facilitate workshops, defend technical design positions, and manage customer technical stakeholders.
- Strong written and verbal English with confidence presenting to customer architects and program leadership.
- Required ServiceNow CSA certification and at least one of CIS-HAM or CIS-SAM; both CIS certifications are strongly preferred.
- CAD, CIS-Discovery, or CIS-ITSM certifications and certifications current on recent platform releases are preferred.
- Experience in financial services or public sector ITAM, SaaS license management, procurement/ERP integrations, or App Engine and custom scoped application delivery is desirable.
- Ability to complete a scenario-based technical assessment covering prior HAM/SAM implementations, reconciliation conflicts, license discrepancies, normalization gaps, and SAM Pro/HAM configuration.
Benefits
- TPC mode of hire.
- 8:00 AM–5:00 PM shift.
- Inclusive recruitment process valuing diverse backgrounds and experiences.
Tech Stack
SOAP
Categories
Solutions Engineering
About Fujitsu
Fujitsu is a global leader in digital services that transform organizations and the world around us. We aim to make the world more sustainable by building trust in society through innovation.