24 hours ago
Bengaluru, IndiaSenior
Responsibilities
- Design, develop, and execute test strategies for Amazon Connect IVR and contact center applications.
- Build and maintain automated IVR regression and functional test suites using Cyara.
- Develop and enhance custom automation frameworks using Node.js.
- Validate Amazon Connect contact flows, queues, routing profiles, prompts, Lambda integrations, and Amazon Lex bots.
- Test authentication, self-service workflows, transfers, callbacks, error handling, and exception scenarios.
- Validate REST API, CRM, and backend service integrations.
- Execute smoke, functional, regression, integration, and end-to-end tests across Dev, QA, UAT, and Production environments.
- Analyze test failures, identify root causes, and collaborate with development teams to resolve defects.
- Create reusable automated test scripts and test data.
- Track defects in Jira and report testing progress, risks, and quality metrics.
- Integrate automated tests into CI/CD deployment workflows and improve automation coverage and release quality.
- Participate in sprint planning, backlog refinement, and release planning.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
- At least 5 years of software quality assurance experience.
- At least 3 years of IVR or contact center testing experience.
- Hands-on experience testing Amazon Connect solutions.
- Strong experience creating automated IVR test scripts using Cyara.
- Experience developing automation frameworks with Node.js.
- Experience testing REST APIs using Postman or similar tools.
- Experience using Jira and test management tools.
- Strong analytical, troubleshooting, communication, and collaboration skills.
- Preferred: experience testing Amazon Lex conversational bots and validating AWS Lambda functions.
- Preferred: familiarity with AWS S3, CloudWatch, IAM, API Gateway, and EventBridge.
- Preferred: experience with GitHub, CI/CD pipelines, Playwright, Selenium, or similar web automation tools.
- Preferred: knowledge of contact center KPIs and customer journey testing.
- Preferred: AWS Cloud Practitioner, AWS Developer, or Cyara certification.
About Brillio
Brillio is a privately held digital engineering and enterprise AI services firm that helps Fortune 1000 companies modernize products, data, and infrastructure. It combines consulting and managed services with an accelerator platform (ADAM) across cloud, AI, data engineering, customer experience, and infrastructure workstreams. Founded in 2014 and headquartered in Dallas, it operates delivery centers across North America, Europe, and Asia, with focus areas that include healthcare and life sciences.