1 day ago
Hyderābād, IndiaSenior
Responsibilities
- Manage Salesforce DevOps workstreams covering application lifecycle activities, release coordination, and production support.
- Monitor deployments, code changes, and configuration updates to validate platform stability and operational readiness.
- Review incidents, service requests, and escalations and drive resolution through root cause analysis and corrective actions.
- Coordinate data review, enrichment, and processing activities to support data accuracy and reporting.
- Implement quality controls, track quality metrics, and identify process gaps and recurring issues.
- Apply Salesforce tools, digital automation, and managed service methods to improve delivery efficiency.
- Develop process documentation and service management workflows for scalable operations and knowledge transfer.
- Build client relationships and translate business needs into Salesforce support and optimization actions.
- Interpret feedback, data trends, and delivery outcomes to recommend continuous service improvements.
- Guide and mentor junior team members while managing assigned workstreams.
Requirements
- Bachelor’s degree required.
- At least 4 years of experience required.
- Oral and written proficiency in English required.
- Salesforce DevOps experience across managed service delivery engagements is preferred.
- Experience with enterprise Salesforce configuration, integrations, and release activities is preferred.
- Critical thinking, data interpretation, client delivery judgment, adaptability, and mentoring experience are preferred.
Categories
Solutions Engineering
About PwC
PwC is a global network of professional services firms providing assurance, tax, and advisory work for businesses and public-sector clients. It sells project-based and managed consulting, audit, and deals services, and implements and integrates business applications. Formed in 1998 by the merger of Price Waterhouse and Coopers & Lybrand, it is headquartered in London and is one of the Big Four accounting firms.