Software Engineer III - Performance Test Engineer
JPMorgan Chase6 hours ago
Hyderābād, IndiaSenior
Responsibilities
- Design, develop, and execute load, stress, soak, and scalability tests for voice, IVR, chat, and API-based contact center applications.
- Build and maintain reusable performance test scripts, scenarios, test data, infrastructure, and automation for Amazon Connect and AWS-hosted services.
- Analyze performance results, system telemetry, and observability data to identify bottlenecks and support performance tuning and remediation.
- Define and track performance KPIs, guardrails, and release acceptance criteria to prevent regressions.
- Integrate automated performance tests into CI/CD pipelines and collaborate with development, product, infrastructure, and operations teams.
- Plan testing activities, validate capacity for peak events, troubleshoot production issues, and produce performance reports and recommendations.
- Use enterprise-authorized AI-assisted development tools while validating generated outputs through peer review, automated testing, and secure coding practices.
Requirements
- Formal training or certification in software engineering concepts and 3+ years of applied experience.
- Hands-on experience with performance and load testing using JMeter and/or BlazeMeter.
- Experience testing contact center or telephony applications, including voice, IVR, and chat, with familiarity with Hammer and Cyara.
- Experience with AWS cloud services and Amazon Connect or a comparable cloud contact center platform.
- Proficiency in at least one object-oriented programming language and SQL, including the ability to write and debug test automation code.
- Experience integrating automated tests into CI/CD pipelines, such as Jenkins, and using Git or Bitbucket.
- Experience analyzing performance metrics with observability or monitoring tools such as CloudWatch, Grafana, or Dynatrace.
- Hands-on experience with enterprise-authorized AI-assisted development tools and the ability to evaluate and refine AI-generated outputs for correctness, performance, and security.
- Understanding of responsible AI use, data sensitivity, secure handling of inputs and outputs, and security and resiliency expectations.
- Experience working in an Agile/Scrum team and documenting test scenarios, executing tests, and reporting results.
- Preferred qualifications include Cyara and Hammer automation, Amazon Connect contact flows, Lambda, Polly, Lex, ECS/EKS, autoscaling, GitHub Copilot, Jira, Confluence, and reporting or dashboarding tools.
About JPMorgan Chase
JPMorgan Chase provides consumer and commercial banking, payments, credit card, wealth management, and corporate and investment banking services to individuals, businesses, institutions, and governments. The public company (NYSE: JPM) earns revenue from interest, fees, trading, and asset management across operations in more than 100 markets. Headquartered in New York City with roots dating to 1799, it serves retail customers and prominent corporate and government clients through brands including Chase and J.P. Morgan.